What are the responsibilities and job description for the District Manager, Petsense position at Petsense by Tractor Supply?
Overall Job Summary
This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.
Essential Duties and Responsibilities (Min 5%)
Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.
Education: High school diploma or the equivalent. Bachelor’s degree in business related field preferred.
Preferred Knowledge, Skills Or Abilities
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible benefits package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.
This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.
Essential Duties and Responsibilities (Min 5%)
- Drive Sales and Profits:
- Challenging Store Teams to drive top line sales, margin, and deliver district metrics.
- Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.
- Verify the execution of merchandising initiatives.
- Ensure effective expense control, labor spend, and Profit/Loss management.
- Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
- Build the team:
- Recruit and hire Store Managers.
- Support store level hiring/staffing decisions and retention.
- Verify and participate in training, development, and coaching.
- Build and maintain an effective succession plan for the district.
- Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members.
- Maintain a safe and productive work environment.
- Lead execution of company standards:
- Evaluate and grade store presentation standards and processes.
- Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.
- Ensure compliance to inventory management and freight movement processes.
- Validate pricing accuracy, conveyance, and promotional activities.
- Verify Loss Prevention and procedural audit compliance.
- Support continuous improvement activities throughout the organization.
- Goal setting and promoting customer loyalty:
- Welcome your customers to Petsense immediately upon entry
- Ask who they are shopping for today to start a conversation about their pet.
- Get to know the pet and uncover the customers’ needs.
- Offer suggestions and recommend products and/or services.
- Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
- Analyze reporting to identify and overcome customer satisfaction opportunities.
- Observe and coach customer engagement.
- Grooming/Services/Adoptions/Community Engagement
- Responsible for grooming salon staffing in partnership with SM and RMS
- Safety and sanitation in groom salons according to company standards
- Ensure all stores have adoption partners and hold adoption events on a regular basis
- Support all company programs to grow sales and create loyalty through services; grooming, training, adoptions
Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.
Education: High school diploma or the equivalent. Bachelor’s degree in business related field preferred.
Preferred Knowledge, Skills Or Abilities
- Pet Food, Pet products, and/or Live animal knowledge preferred.
- Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred.
- Proficiency in Microsoft Windows, Excel, and Office products.
- Work varied hours, days, night and weekends as business dictates.
- Must have a valid driver’s license.
- Travel required 90%
- Hybrid / Flexible working conditions
- Sitting
- Standing (not walking)
- Walking
- Kneeling/Stooping/Bending
- Driving a vehicle
- Reaching overhead
- Lifting 50 pounds
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible benefits package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.
