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Pets Hotel Associate

PetSmart Store Support Group, Inc.
Bethesda, MD Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

PETS HOTEL ASSOCIATE

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

ABOUT OUR HOTEL :

Working at PetSmart is not a job, it’s a community of those who work together for the love of pets. As a Pets Hotel Associate, you’ll ensure that pets feel extra loved while they are playing and staying with us! You’ll build a connection with pet parents to discuss their pet’s unique personalities and provide a safe, fun environment during their visit. Our Hotels offer multiple shifts throughout the early morning, day, and evening hours.

ABOUT OUR TEAM :

In a store as big as ours, we need all hands (and paws!) on deck to ensure we are operating efficiently. As a PetSmart associate, you may be cross-trained in the following areas :

  • Customer Engagement : You are the smiling face that greets pets and creates that first impression in our Pets Hotels. You’ll advise the pet parents on the different services and solutions we offer to create a customized experience for their pet.
  • Pet Care : You will interact directly with the pets—playing with them during Doggie Day Camp, ensuring they get exercise, and ensuring their tummies are full! Safety and cleanliness are top priorities, so we keep that in mind throughout the day of play!

ABOUT YOUR CAREER :

While we’re there for pets at every stage of their lives, we’ll be with you at every stage of your career. With PetSmart, you will have opportunities to :

  • Gain experience in a different business unit—from the Pets Hotel to the store to the salon.
  • Develop your leadership skills as a Pets Hotel Assistant Manager or Retail Store Department Manager.
  • Tackle the challenge of a new hotel opening or turnaround a struggling location.
  • Transfer to any one of our 1600 stores nationwide (note : not all stores have Pets Hotels).
  • THE WARM AND FUZZIES :

    We’ve highlighted job responsibilities above—but the best parts of working at PetSmart can’t be fully described in the job description.

  • It’s the excitement you feel when you help a little one pick out his very first fish.
  • It’s the relief Rosie feels when you help her mom select the best food for her upset tummy.
  • It’s the pride of giving Mickey a makeover in our salons.
  • It’s the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
  • It’s the celebration of Bella’s birthday or Gizmo’s graduation from puppy classes.
  • It’s the little things we do that add up to really big things that pets need.
  • Working at PetSmart is not a job, it’s a community of those who work together for the love of pets.

    Apply now to experience a career that loves you back.

    This job summary describes the general nature and level of work associates / leaders perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired for.

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).

    The employer will consider for employment qualified applicants with criminal histories in a manner consistent with the Fair Chance Initiative for Hiring.

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