What are the responsibilities and job description for the Service Advisor position at Pettus CDJR - De Soto?
About the Company:
At Pettus Automotive we believe that employees are the key to our continued success. By being family owned we’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.
Pettus Automotive is part of a growing family of dealerships that offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.
Description of the role:
The Service Advisor is responsible for providing exceptional customer service and support at Pettus Automotive. This role will involve assisting customers with their automotive service needs and ensuring their satisfaction throughout the service process.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Responsibilities:
- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers' problems and arrange for appropriate service
- Prioritize required services and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Continuously keep the customer updated on repair needs and completion times
Requirements:
- Exemplary customer service skills are a must
- Previous Service Advisor experience required
- Ability to work and thrive in a very fast paced atmosphere
- Knowledge of Chrysler and Mopar products preferred
- Previous experience with DealerTrack preferred
- Valid driver's license with no suspensions or major violations in the last 7 years
Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
