Service Manager

At Pettus Automotive we believe that employees are the key to our continued success. By being family owned we’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

Pettus Automotive is part of a growing family of dealerships that offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Description of the Role:

As a Service Manager at Pettus Automotive, you will be responsible for overseeing and managing all aspects of our service department. You will ensure that our customers receive excellent service and that our automotive technicians are performing their duties efficiently and effectively.

Benefits:

• Comfortable Work Environment: Enjoy working in temperature-controlled shops designed for your comfort.
• Exclusive Employee Discounts: Get special pricing on vehicles, parts, and services to keep you and your family on the road.
• Comprehensive Health Benefits: We offer health, dental, and vision insurance to ensure you and your loved ones are covered.
• Invest in Your Future: Take advantage of our 401K matching program and plan for a secure future.
• Free College Degrees: Further your education without the financial burden—our program covers the cost.
• Exciting Travel Discounts: Enjoy special discounts on travel and amusement parks, perfect for your next adventure.
• Relax at the Company Lake House: Take a free weekend getaway to our serene lake house.
• Team Building & Events: Participate in various team-building events that make work fun and rewarding.
• Paid Training & Development: We invest in you with paid training, manufacturer courses, and personal development opportunities.
• Career Growth: We believe in promoting from within, offering numerous advancement opportunities.
• Tool Insurance: Protect your essential tools with our catastrophic tool insurance.
• Paid Time Off: Balance work and life with vacation and sick days.

 Responsibilities:

• Manage day-to-day operations of the service department 
• Supervise and support automotive technicians and service advisors 
• Train and develop team members to deliver exceptional customer service 
• Monitor and improve service department processes and procedures 
• Ensure timely completion of vehicle repairs and maintenance 
• Maintain accurate service records and documentation 
• Address customer concerns and resolve any issues in a professional manner 
• Collaborate with other departments to enhance overall customer satisfaction

Requirements:

• Proven experience in a similar managerial role within the automotive industry
• Exceptional leadership and managerial skills, with a track record of successfully managing a team
• In-depth knowledge of automotive repairs and maintenance, staying up-to-date with the latest industry trends and technologies
• Strong problem-solving and decision-making abilities, with the capability to think critically and find effective solutions
• Excellent communication and customer service skills, ensuring a positive and professional interaction with customers
• Ability to thrive in a fast-paced, dynamic environment, effectively managing multiple tasks and priorities
• Proficiency in using computer systems and industry software for efficient operations and accurate record-keeping

Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.