What are the responsibilities and job description for the Remote Experience Coordinator position at Pettus Ford - De Soto?
Remote Experience Coordinator – Pettus Ford De Soto
Pettus Ford De Soto is seeking a personable, trainable, and task-oriented Remote Experience Coordinator to join our service team. We are looking for a motivated individual who thrives in a fast-paced environment, can efficiently manage multiple tasks, and is eager to learn. This position offers base pay plus commission, providing excellent earning potential for the right candidate.
Key Attributes for Success in This Role:
• Personable: You enjoy interacting with customers and team members, providing excellent service, and ensuring a positive experience.
• Trainable: You are eager to learn, adaptable to new systems and processes, and willing to develop skills in service coordination.
• Task-Oriented: You are highly organized, can juggle multiple responsibilities, and have a strong ability to prioritize tasks efficiently.
Key Responsibilities:
• Scheduling: Manage service appointments and coordinate mobile service schedules.
• Driver Coordination: Assign and oversee drivers for vehicle pickups, deliveries, and mobile service operations.
• Repair Orders (ROs): Create and process service repair orders accurately.
• Lead Sourcing: Identify and follow up on service leads to help drive business growth.
• Collaboration: Work closely with service writers, managers, and the parts department for smooth service operations.
• Customer Communication: Provide repair estimates, discuss recommended services based on mileage, and ensure a great customer experience.
• Phone Support: Answer incoming calls and assist customers with service inquiries.
• Warranty & Recall Research: Look up warranty and recall information as needed.
Compensation:
• Base Pay Commission – Earn based on your performance, with opportunities for additional income.
Preferred Qualifications:
• Experience is not required – we are willing to train the right person!
• Familiarity with FMC Dealer, Autosoft, or Prodemand is a plus.
• Strong computer skills and ability to learn new software quickly.
• Ability to stay organized and manage multiple tasks effectively.
Why Join Pettus Ford De Soto?
Pettus Ford De Soto is known for providing quality, reliable, and affordable automotive services to customers in De Soto, Hillsboro, Festus, Bonne Terre, High Ridge, Farmington, Park Hills, Fredericktown, and surrounding areas. We offer a supportive work environment, competitive pay, and opportunities for career growth.
If you are personable, trainable, and task-oriented, with a drive to succeed, we encourage you to apply and become part of our dynamic service team!