CSR / Receptionist

CORTARO FARMS PET HOSPITAL is looking for a highly motivated customer service representative with strong computer and phone skills who enjoys people and animals, can multi-task, communicates well, and possesses basic veterinary medicine knowledge. A positive attitude and the ability to work well under pressure in a busy environment are necessary.

Position Overview

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work to support the hospital and clients during often high-stress situations.

Tasks include

• Coordinate the flow of pets and owners in the lobby; placate owners distressed by long waits, scheduling glitches, and other problems.
• Perform cashiering duties; process refunds, returns, and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software (Avimark) to check pets in; make simple account postings; compile data for various reports.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit various correspondence, and process faxes.
• Knowledge of basic veterinary medicine terminology.
• Familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to discuss with clients confidently.
• Use Windows-based computer systems, email, web search, and other skills needed to use software effectively.
  
  

Minimum Qualifications/Requirements

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work Saturdays.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
  
  

The schedule is

• 38-40 hrs per week. Saturdays (4.5hrs) are required.
  
  

3 weekdays, 7:30AM - 6:00PM

Monday and Saturday, 7:30am - 12:00pm

If you are experienced, energetic, responsible, and looking for a rewarding opportunity…. Respond to this posting today! No phone calls please.

Apply online through PetVetCareers.com

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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