Emergency and Critical Care Department Manager

Position Overview:

A working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead team by example, demonstrating organization skills, following company policies, and having a professional attitude.

Essential Functions:

• Supervise technicians and other medical personnel in assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies and communicating new practices and policies regarding technical duties; participate in selection and discipline of staff.
• Schedule staff according to departmental needs, monitoring and regulating overtime hours worked by staff, ensuring proper coverage in times of shortage.
• Administer on-call schedule as well as standard schedule for staff.
• Train new staff in their responsibilities; mentor all staff regarding performance and training needs.
• Perform the duties of technician or assistant, as scheduled.
• Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed.
• Oversee cleaning, stocking, and inventory duties for the department.
• Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in approach to issue resolution.
• Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with management team to resolve.
• Hospital policies and procedures, including contents of Employee Handbook
• Clinical laboratory procedures
• Medication calculations and administration
• Venipuncture
• Catheter placement
• Animal restraint
• Vital sign monitoring
• Client communications
• Radiographic technique and anesthesiology
• Patient physical assessments
• Veterinary environment, terminology, and protocols
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or equivalent experience.
• Registered Veterinary Technician (RVT) or must possess or be eligible to be granted a Veterinary Assistant Controlled Substances Permit (VACSP) in California or equivalent as required by other states.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Performs other duties as assigned by Manager.
  
  

Competencies:

• Leadership skills
• Time management
• Organization skills
• Interpersonal skills
• Multi-tasking and setting priorities
• Empathy
  
  

Qualifications:

• High School Diploma or the equivalent.
• Veterinary Technician Registration or equivalent experience
• High level of competence in the complete range of veterinary technician skills
• Working in a team environment
• Customer Service
• Attention to detail
• Verbal and written communication skills
• Supervisory skills, including performance management, feedback, and communications
• Staff scheduling skills
• Professionalism and ability to properly handle confidential information
  
  

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Pay Range

$28—$38 USD

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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