What are the responsibilities and job description for the Customer Care Specialist position at Pevonia?
Pevonia International
Pevonia® is a worldwide leader of professional and consumer skincare products and was the first company to develop a spa skincare line exclusively for elite spas and professional aestheticians. Our products launched in 1991 fully recognizing that the most effective skincare ingredients can be found in the safest source on earth, in nature. By combining effective, safe and natural ingredients with decades of experience in professional skincare, Pevonia continues to be the global leader in skin rejuvenation and health.
What You Will Do
Pevonia International is looking for an extraordinary Customer Service Specialist to represent our brand with the utmost professionalism, courtesy, and in-depth product knowledge. You will assist our spa partners and consumers via in-bound sales and product inquiries by utilizing your knowledge of Pevonia’s complete luxury skincare product-line. Working in a team environment, you will process orders, recommend products, and resolve or escalate customer concerns.
What We Are Looking For
The ideal candidate will be :
Passionate about skincare as well as continuous learning
Passionate about delivering an exceptional customer experience
Able to establish and maintain good relationships with customers through professional and inter-active communication
Confident recommending or selling additional products by recognizing opportunities to upsell
Lazar-focused on our customers’ needs
Detailed oriented with exceptional follow-up skills, and able to multi-task workload
What you Need to Succeed
Minimum Qualifications
Excellent communication, interpersonal, and listening skills
Basic computer skills with familiarity using Microsoft Word and Outlook
Minimum of 2 years sales experience in a retail department store or boutique or focused customer service experience
Preferred Qualifications
Licensed esthetician
Previous spa experience