What are the responsibilities and job description for the Inside Customer Service/Sales position at Pexco?
JOB SUMMARY
The Inside Sales Representative role encompasses a wide range of responsibilities, from order entry to customer service, and requires a proactive and versatile professional.
KEY RESPONSIBILITIES
- Accurate and timely entry of customer sales orders into the system.
- Review completed sales orders and respond to email confirmations and RFQs promptly.
- Incoming and outgoing sales phone calls and emails, addressing product inquiries.
- Proactively provide regular updates to customers regarding the status of their orders and shipment tracking, addressing any concerns or inquiries promptly.
- Effectively communicate significant problems or concerns regarding accounts, orders, or projects to Customer Service Manager (CSM) and/or Sales team
- Demonstrate strong organizational skills and the ability to prioritize tasks effectively, optimizing productivity and seeking assistance when necessary. Maintain open lines of communication with the Customer Service Manager and other departments.
- Filing, email campaigns
- All other general inbound and outbound customer service duties
- Adhere strictly to Company and plant safety policies and procedures, ensuring a safe work environment.
QUALIFICATIONS
- High School graduate or GED
- Prior Customer Service Experience (Preferred)
- Experience using MRP/ERP software helpful but not required
- Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
- Conscientious, team player attitude
- Strong attention to details
- Conscientious, team player attitude
- Honesty, integrity and positive upbeat personality
Physical Demands
- Regularly required to sit, stand, walk, and move about the facility
- Occasionally required to bend and stoop.
- Ability to work with a computer for long periods of time
COMPANY OVERVIEW
Pexco, LLC – www.pexco.com
Pexco is a leading component supplier across a variety of industrial end markets and applications with production facilities in the US, Mexico, and Canada. The Company is primarily engaged in designing and manufacturing not only extruded plastic (commodity to high-performance) tubes and profiles through an expansive twelve-site footprint but also specializes in the injection molding of high-performance polymer parts. In addition, Pexco offers a wide range of differentiated, value-added services, including design, prototyping, die building, sub-assembly, fabrication and supply chain management. Moreover, Pexco has developed deep expertise in processing PTFE rod, tube, sheet, tape, and pipe, as well as in rubber extrusion serving the RV and other industries.
Pexco’s innovative products are utilized in fluid handling, electrical insulation, traffic safety, infrastructure, and lighting applications across aerospace & defense, medical, electronics & semiconductors, mobility, environmental testing, pharmaceuticals, food & beverage, and other high-growth end-markets. The Company sells directly to more than 2,000 customers, including OEMs and end-users, as well as through distribution in certain markets.
Pexco has built an industry-leading reputation through its focus on short-run products with rapid turnarounds, tight tolerances, material science expertise, and a high degree of operational complexity. The company has a proven track record of growing its core segments and entering attractive new verticals over time to gain an increased share of a $10 billion total addressable market.
Pexco’s strategy is to consistently deliver compelling customer value within both our core and strategic market segments. Continuous improvement and ease of doing business (internal and external), remain a consistent operating theme for Pexco.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Pexco is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
