Solutions Delivery Engineer

Pexip enables seamless and secure video communication for enterprises, government agencies, and innovative organizations worldwide. As we continue to grow, our field engineering services, customer success, and technical support teams are critical to driving positive outcomes for our customers.  

This role will be a remote position but candidates MUST be located on the West Coast in either PST or MST timezones. 
 

What You’ll Do 
 

As a Solution Delivery Engineer, you will work closely with customers to ensure the successful deployment and integration of Pexip’s cutting-edge communication solutions. Your key responsibilities will include: 
 

• Leading customer onboarding to ensure a smooth start with Pexip. 

• Implementing tailored solutions to meet specific customer needs. 

• Executing integrations with third-party systems and platforms. 

• Facilitating customer testing to guarantee optimal performance. 

• Troubleshooting real-time technical challenges and resolving them efficiently. 

• Collaborating with Solution Architects, Developer Evangelists, Support Desk, and Customer Success teams to deliver exceptional outcomes. 
   

Is This Role Right for You? 
 

If you thrive on completing impactful projects, building strong relationships with customers, and enabling large organizations with new and innovative technology, this is the opportunity for you. Join Pexip’s mission to transform the way organizations communicate through seamless and secure video solutions. 

Day-to-Day Responsibilities 
 

• Participate in the latter stages of the pre-sales cycle to align project approach, scope, and expectations. 

• Host project meetings to clearly and concisely discuss goals, milestones, risks, and expectations with stakeholders. 

• Maintain and organize all implementation and onboarding-related documentation for easy access and accuracy. 

• Coordinate with customer-side technical resources (e.g., Firewall Administrators, Azure Owners, InfoSec teams) to drive projects to successful completion. 

• Deploy Pexip solutions in self-hosted and cloud-based environments, ensuring all customer requirements are met. 

• Troubleshoot and resolve technical issues during deployment, integration, and testing phases. 

• Simplify and communicate complex technical concepts to non-technical stakeholders to ensure clarity and understanding. 

• Conduct administrator and end-user training to empower customers to use Pexip’s solutions effectively. 

• Facilitate a seamless handover to Technical Support and Customer Success teams after deployment. 

• Collaborate with strategic partners to expand product delivery and optimize integration within customer environments. 

• Contribute to internal feedback loops by providing insights from the field, including feature requests, gap analysis, and other customer needs. 

• Stay engaged with trends and advancements in the Unified Communications and Collaboration market to deliver innovative solutions to customers. 

Required qualifications: 
 

• Must be a US citizen 

• Experience working with large healthcare organizations or state government agencies. 

• 5 years relevant experience in professional services and/or post sales technical support 

• Strong technical understanding of Unified Communications technologies and platforms include SIP, H.323, WebRTC, Cisco, Poly, Microsoft Teams, Zoom, and other related partners/competitors in the virtual collaboration landscape 

• Strong technical understanding of virtualization and deployment technologies such as VMware, Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP) or other equivalent technologies / environments. 

• Baseline knowledge of enterprise networks, including the OSI model, IP-based technologies, and the troubleshooting strategies needed to identify and resolve network issues. 

• Ability to rely on experience and sound judgement to plan and accomplish goals 

• Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support 

• Ability to travel up to 20% of the time 

• Display extremely strong analytical, verbal, and written communication skills  

• Experience with custom scripting, such as Crestron/AMX Panel Customization, Cisco Macros, JavaScript, Python, or similar scripting languages. 

• Reside reasonably close to a major airport to facilitate travel. 

About Pexip 

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings.     

Pexip has HQ in Oslo, Norway, with main offices in; London - UK, Herndon - US, Stockholm - Sweden, Paris - France and Sydney - Australia, as well as sales offices across the globe.     

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers.    

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!