What are the responsibilities and job description for the Senior UX Designer position at Peyton Resource Group?
Job Description:
- Designers will be responsible for redesigning and building Interactive Voice Response (IVR) and conversational self-service experiences on a new cloud platform in support of the client’s modernization strategic goals.
- Designers will work closely with the IVR digital product and technical teams to help facilitate the designs to meet project goals.
- Designer to develop and optimize cloud based IVR solutions that enhance our customer’s experience.
- Have expertise in cloud platforms (i.e AWS Connect, Google Dialog flow, Genesys Cloud) voice user interface design, conversational design and speech recognition technologies.
Qualifications:
- 5 years IVR and Conversational design experience.
- 3 years designing IVR in cloud platforms such as Google, AWS, Microsoft, etc.
- 5 years of NLU, ASR and/or AI experience.
- Speech Recognition and AI integration tools such as Google dialog Flow, Amazon Lex & Polly, IBM Watson.
- IVR development tools, such as Voiceflow.
