What are the responsibilities and job description for the Guest Relations Specialist I position at PF Changs?
At P.F. Chang’s, we believe every guest deserves an exceptional experience, and our Guest Relations Specialists play a key role in making that happen! If you’re passionate about providing top-notch service, resolving guest inquiries with care, and working in a dynamic, fast-paced environment, we’d love to have you on our team.
What You’ll Do:
As a Guest Relations Specialist, you’ll be the voice of P.F. Chang’s, ensuring we are delivering our message to the guests that “We are truly glad you are here, and we will do everything we can to make you want to come back”. Your responsibilities will include:
- Responding to guest inquiries via phone, email, and online platforms in a professional and friendly manner.
- Handling guest concerns, complaints, and gift card inquiries with empathy and efficiency.
- Managing guest feedback through Emplifi and providing timely responses (within 24-48 hours).
- Assisting with CRM and loyalty program support, including technical troubleshooting.
- Supporting the Marketing team with guest communications, promotions, and account management.
- Crafting thoughtful, well-written responses to guest correspondence.
- Assisting with reviews, written communications, and other administrative tasks as needed.
What We’re Looking For:
We’re seeking a detail-oriented and customer-focused professional who thrives in a service-driven role. The ideal candidate will have:
- 1-2 years of customer relations experience (restaurant experience is preferred).
- Outstanding written and verbal communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience handling guest feedback with professionalism and care.
- Bilingual (Spanish) skills are a plus, but not required.
- Familiarity with P.F. Chang’s is a bonus!
Work Schedule & Environment:
- Monday - Friday, 8:00 AM - 5:00 PM Arizona Time, plus occasional holidays
- Primarily Remote; travel on occasion (infrequent) to our corporate headquarters (in Scottsdale, AZ) for meetings
Pay: $17-21 / hour
Benefits:
- Health Benefits: Comprehensive medical, dental, and vision plan options available starting the 1st of the month following the hire date.
- Annual Bonus Incentive: Position is bonus eligible, with incentives based on the company’s overall performance each year.
- Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- Paid Holidays: 11 company-selected holidays plus 2 floating holidays per year.
- Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
Salary : $17 - $21
