What are the responsibilities and job description for the Weekend Member Service Representative position at PF Management Group?
About the Role:
Join PF Management Group as a Weekend Member Service Representative and be the friendly face our members rely on! In this dynamic role, you will engage with our community in Billings, MT, ensuring a welcoming environment and exceptional service during the weekends.
Responsibilities:
PF Management Group has been a leader in the health and fitness industry for over 20 years, dedicated to enriching the lives of our members. Our commitment to quality service and community engagement has earned us a loyal customer base, while our supportive work environment fosters growth and satisfaction among our employees.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Join PF Management Group as a Weekend Member Service Representative and be the friendly face our members rely on! In this dynamic role, you will engage with our community in Billings, MT, ensuring a welcoming environment and exceptional service during the weekends.
Responsibilities:
- Provide outstanding customer service to all members and guests.
- Assist with member inquiries and resolve issues promptly and professionally.
- Maintain a clean and organized front desk and reception area.
- Process membership registrations and renewals accurately.
- Conduct facility tours for prospective members.
- Promote and sell membership packages and services.
- Collaborate with team members to enhance the member experience.
- Support special events and programs during weekends.
- High school diploma or equivalent; college coursework is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to work weekends and flexible hours.
- Strong problem-solving skills and a positive attitude.
- Basic computer skills and familiarity with membership management systems.
- Team player with a passion for helping others.
- Must be able to pass a background check.
PF Management Group has been a leader in the health and fitness industry for over 20 years, dedicated to enriching the lives of our members. Our commitment to quality service and community engagement has earned us a loyal customer base, while our supportive work environment fosters growth and satisfaction among our employees.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
