What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Pfefferle Tire And Auto?
Company Overview
Pfefferle Tire And Auto is a full-service automotive shop with over 20 years of experience in providing comprehensive vehicle maintenance and repair services. We specialize in everything from tire services to engine and transmission repairs, ensuring our customers receive top-quality care for their vehicles.
Summary
Pfefferle Tire and Auto Service in Fairfield is seeking a reliable team member. Duties include, but not limited to:
Being at the front desk to greet customers, listen to the needs of them and cash them out when service is completed. Managing the cars coming in and out of our quick lube. Service writing for what additional services are needed on the oil change vehicles. Supporting the store manager by writing service for him when he requires it.
We have a very experienced staff who have been with us for a long time. The more experienced you are, the better.
Responsibilities
- Greet customers and assess their automotive service needs effectively.
- Provide accurate estimates for repairs and services based on customer requirements.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Communicate clearly with customers regarding the status of their vehicles and any additional services needed.
- Maintain detailed records of customer interactions, service recommendations, and follow-up actions.
- Promote additional services and products to enhance customer satisfaction and increase sales.
- Ensure a clean and organized service area to provide a welcoming environment for customers.
- Stay updated on industry trends and new automotive technologies to better assist customers.
Qualifications
- Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
- Strong knowledge of automotive repair processes and terminology.
- Excellent communication skills to interact effectively with customers and team members.
- Ability to provide accurate estimates based on auto estimating skills.
- Mechanical knowledge is essential for understanding customer needs and advising accordingly.
- Sales experience is a plus, particularly in an automotive context.
- Strong organizational skills to manage multiple tasks efficiently.
If you are passionate about delivering outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Pfefferle Tire And Auto.
Job Type: Full-time
Pay: From $900.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- Automotive service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
- ASE Certification (Preferred)
Ability to Commute:
- Fairfield, OH 45014 (Required)
Work Location: In person
Salary : $900