Customer Service Representative

Pfeifer Roofing was nominated as 2022 Employer of the Year at Oregon's Business of the year awards. We strive to create a safe, diverse and adaptive culture for our staff. We offer great benefit packages to our employees along with paid training. We invite you to come see what all the buzz is about.

Core Values: Honesty & Integrity, Quality Work, Growth Focused, Hospitality, Safety Focused

Position Summary:

Serve as the first point of contact for Pfeifer Roofing, ensuring a positive and professional experience for all potential clients. Respond promptly to incoming calls and digital inquiries, addressing client needs with efficiency and professionalism. Accurately create and maintain client records and job information in the company CRM. Coordinate and schedule estimator appointments using Outlook to facilitate seamless operations.

Duties/Responsibilities:

· Client Communication: Manage a high volume of incoming calls, providing detailed information on our roofing services while addressing customer inquiries effectively.

· Appointment Coordination: Schedule and confirm roofing appointments and received estimates, ensuring seamless communication between clients and the roofing team.

· Customer Issue Resolution: Address and resolve customer concerns, including project delays, service complaints, and warranty inquiries, with a focus on ensuring customer satisfaction and maintaining positive relationships.

· Administrative Support: Accurately input and maintain customer interactions, service requests, and project progress records in CRM systems and databases.

· Email Management: Respond promptly and professionally to customer inquiries and follow-ups via email, maintaining clear and effective communication.

· Office Administration: Perform daily clerical tasks such as filing, managing office supplies, and organizing roofing permits and project documentation to support office operations.

· Payment Processing: Handle customer payments securely, both over the phone and in person, adhering to company policies and procedures.

· Appointment Reminders: Send timely confirmations and reminders for upcoming appointments to ensure clear communication and preparedness for scheduled services.

Required Skills/Abilities:

· Excellent verbal and written communication skills

· Strong typing proficiency and data entry accuracy

· Professional demeanor and customer-focused approach in all interactions

· Exceptional attention to detail and organizational skills

· Ability to effectively resolve customer inquiries and complaints with patience and tact

· Proficiency in using customer relationship management (CRM) software and other relevant tools

· Strong problem-solving and critical-thinking abilities

· Ability to multitask and manage time effectively in a fast-paced environment

· Capable of maintaining a positive and empathetic attitude under pressure

· Willingness to learn and adapt to new processes or technologies

· Ability to work collaboratively within a team and independently as needed

Physical Requirements and working conditions:

Ability to sit for extended periods, use a computer keyboard and mouse with dexterity, reach for items on a desk, stand and walk occasionally, and have good vision for close-up work on screens; this typically involves minimal heavy lifting or strenuous physical activity.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift
• No nights

Experience:

• Customer service: 1 year (Required)
• Multi-line phone systems: 1 year (Required)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20