IT Technical Assistant

Description

The IT Technical Assistant will provide technical support and assistance to the IT team and end-users. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring the smooth operation of the company's technology resources. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work well in a team environment. 

Part-time, 6-month position

Duties and Responsibilities

1.    Technical Support: Provide first-level support to end-users for hardware, software, and network issues. Respond to and resolve technical inquiries and service requests in a timely manner.
2.    System Maintenance: Assist in the maintenance and monitoring of IT systems, including servers, networks, and applications. Perform routine system checks and updates to ensure optimal performance.
3.    Troubleshooting: Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior IT staff as needed.
4.    Installation and Configuration: Assist in the installation, configuration, and deployment of hardware and software. Ensure all systems are set up according to company standards and user requirements.

Work Environment/Dynamics

•    Call Center Setting: Interact with users via phone, email, and in person.
•    Fast-Paced Work: The help desk environment can be fast-paced, requiring technicians to respond quickly to requests and resolve issues promptly.
•    Team Collaboration: technicians often work as part of a team and must collaborate effectively with other technicians and IT staff to resolve complex issues.

•    Extended Periods of Sitting: Technicians may spend long hours sitting at a desk while providing technical support to users.
•    Dexterity of Hands and Fingers: Excellent dexterity is required to operate a computer keyboard, mouse, power tools, and handle other computer components.
•  Lifting and Transporting: Technicians may need to lift and transport moderately heavy objects, such as computers and peripherals, during installation, configuration, or repair of hardware components.
•  Physical Demands: Installing audiovisual and networking equipment may require climbing ladders and accessing attic spaces, which can be physically demanding.

Qualifications

1.    Education: Associate's degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred.
2.    Experience: 1-2 years of experience in an IT support role or similar position