Inside Sales Manager

Job Description

Job Description

Department : Inside Sales

Reports to : Production General Manager

FLSA Status : Exempt

Shift : Monday - Friday, 8 : 00 AM - 5 : 00 PM

SUMMARY

The Inside Sales Manager leads our inside sales team and manages the daily monitoring of our order book and the interactions with the Sales Companies who are our Customers. This role is critical in ensuring timely order processing, customer satisfaction, and operational efficiency. Regular interaction with the General Manager, Supply Chain, Quality Assurance, Manufacturing Engineering, External Sales, Estimating, Production Control, and Manufacturing teams to satisfy Customer expectations. Must be able to maintain a high level of urgency, while at the same time, maintaining an extremely professional and diplomatic attitude with Customers, and with direct and support co-workers. Ability to work with ERP systems (SAP) as well as Excel or basic data analysis tools. This role is a point of contact and escalation for the Customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

Manages Inside Sales Team

Duties

• Order Book Management : Maintain daily oversight of the order book, ensuring accuracy, prioritization, and fulfillment in alignment with business objectives.
• Team Leadership : Supervise, mentor, and develop the inside sales team, driving performance, accountability, and continuous improvement.
• Customer & Sales Support : Collaborate with sales entities and end customers to provide responsive and proactive support, addressing inquiries, resolving issues, and optimizing order flow.
• Operational Coordination : Partner with manufacturing, logistics, and supply chain teams to align sales commitments with production schedules and ensure on-time delivery.
• ERP & Systems Management : Utilize ERP systems (SAP) for order tracking, reporting, and process improvements.
• Process Improvement : Identify inefficiencies and implement best practices to enhance sales operations and customer service.
• Performance Reporting : Track key sales and operational metrics, providing regular reports and insights to senior management, which includes daily sales and invoicing progress, weekly, and monthly reporting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing / pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum Valves & Engineering (PV V&E) believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically / being creative, being courageous, accountable, and humble, ethical sensitivity / compliance, resilience / facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications :

Education and / or Experience

Any combination of education, training and experience equivalent to a BS degree in Business Administration, or that would provide the required knowledge, skills and abilities to perform the job.

Minimum of 48-months general experience in Sales / Customer Service, or related experience; plus 12-months specific experience in heavy phone sales / Customer Service; with additional 12-months Supervisory / Management experience.

Language Skills

Excellent verbal and written communication skills. Ability to read, write and speak English language sufficient to understand and communicate with customers.

Mathematical Skills

Ability to perform common mathematical calculations including addition, subtraction, multiplication and division.

Reasoning Ability

Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach.

Certificates, Licenses, Registrations

N / A

TOOLS AND / OR EQUIPMENT

N / A

WORK ENVIRONMENT

This position may work in various environments including office, factory, or home settings. Employees who work from home as permitted are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. (As applicable)

Pfeiffer Vacuum Valves & Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.