Key Account Representative

Job Description

Job Description

Department : Inside Sales

Reports to : Sr. Business Unit Manager

Location : Nor-Cal Products, Inc. dba Pfeiffer Vacuum Valves & Engineering (Pfeiffer Vacuum V&E)

FLSA Status : Non-Exempt

Shift : Monday- Friday, 8 : 00 AM - 5 : 00 PM

SUMMARY

Duties include receiving customer calls, updating databases, preparing reports, and filing. Customer interaction will include communications via telephone, fax, email, and postal mail. Continual interaction with Sales Manager, Quality Assurance, Manufacturing Engineering, Estimating, Production Control, Manufacturing, and Sales personnel to satisfy customer expectations. Must be able to maintain a high level of urgency, while at the same time, maintaining an extremely professional and diplomatic attitude with every customer, and also with direct and support co-workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

• Entering customer orders received via email, phone, or customer portal, etc.
• Quote Facilitation.
• Provide order status, tracking, and answering basic customer inquiries.
• Update of customer portals as directed.
• Answering incoming sales calls.
• Administrative duties as required.
• Maintains constant accuracy and integrity of database system.
• Backup support for other administrative duties as required.
• Works with various support groups to resolve non Key Customer Account issues, such as : complaints, delivery status, cost estimations, design concerns, etc.
• Resolves customer complaints by investigating problems, developing solutions.
• Create open order reports as directed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

100 % Inside, climate / noise-controlled office environment; lifting to less than 20 lbs.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing / pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum V&E believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically / being creative, being courageous, accountable, and humble, ethical sensitivity / compliance, resilience / facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications

Education and / or Experience

Any combination of education, training, and experience equivalent to graduation from high school, or that would provide the required knowledge, skills and abilities to perform the job. AA degree in Business preferred.

Minimum of 12-months in Sales and / or Customer Service related experience or equivalent; with 6-months specific experience in Customer Service, preferred.

Language Skills

Excellent verbal and written communication skills.

Mathematical Skills

Basic mathematics skills.

Reasoning Ability

Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee customers’ needs.

Certificates, Licenses, Registrations

TOOLS AND / OR EQUIPMENT

None

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who choose to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. (as applicable)

Pfeiffer Vacuum V&E is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.

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