Quality Engineer

Job Description

Job Description

Department : Quality Inbound

Reports to : QA Manager of Metrology

FLSA Status : Exempt

Shift : Monday - Friday, 8 : 00 AM - 5 : 00 PM

SUMMARY

As a Quality Engineer in a customer-facing role, you will be responsible for ensuring that our products meet both internal and external quality standards, while also acting as the primary point of contact for customer inquiries related to product quality. You will collaborate with cross-functional teams to resolve issues, implement corrective actions, and continuously improve quality processes. The ideal candidate will have a strong background in manufacturing quality engineering, customer service, and problem-solving skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities - None

Duties

• Serve as the main point of contact for customers regarding quality concerns, providing timely and effective communication.
• Conduct customer meetings, site visits, and audits as necessary to resolve quality issues and improve customer satisfaction.
• Perform root cause analysis and implement corrective actions for any quality-related issues raised by customers.
• Develop and execute quality assurance strategies to ensure product compliance with customer specifications and industry standards.
• Monitor and track customer complaints and non-conformance reports (NCRs), ensuring effective follow-up and resolution.
• Collaborate with internal teams (production, engineering, and R&D) to drive continuous improvement and ensure quality standards are met.
• Review and approve First Article Inspections (FAI), inspection plans, and process validations to ensure product quality before production starts.
• Ensure proper documentation and reporting of quality metrics and performance in compliance with internal systems and customer requirements.
• Develop and deliver quality training programs for both internal and external stakeholders, as needed.
• Maintain up-to-date knowledge of industry trends, regulatory requirements, and customer expectations to drive innovation in quality management practices.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing / pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum Valves & Engineering (PV V&E) believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically / being creative, being courageous, accountable, and humble, ethical sensitivity / compliance, resilience / facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications :

Education and / or Experience

Bachelor’s degree in Engineering, Quality Management, or a related field.

Minimum of 36 months general quality or manufacturing engineering experience in a manufacturing environment, with at least 24-months specific experience in precision metals fabrication and machining.

Language Skills

Excellent verbal and written communication skills.

Mathematical Skills

Advanced mathematics skills.

Reasoning Ability

Ability to work in a fast-paced, collaborative team environment.

Certificates, Licenses, Registrations

Certification in Quality Engineering (CQE) or similar credentials preferred.

TOOLS AND / OR EQUIPMENT

N / A

WORK ENVIRONMENT

This position may work in various environments including office, factory, or home settings. Employees who choose to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. (As applicable)

Pfeiffer Vacuum Valves & Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.