What are the responsibilities and job description for the Inside Sales Engineer position at Pfeiffer Vacuum?
Job Title: Inside Sales Engineer
Department: Sales
Reports to: Sales Director
FLSA Status: Exempt
SUMMARY
The Inside Sales Engineer position is an integral part of the Sales organization to support sales activities at a Pfeiffer location in the respective region of the US. He or she will support inside selling activities with direct contact with customers, quote/pricing support, sales prospecting and lead management, new customer onboarding, and product configuration support. Must have effective communication skills and be comfortable working across various departments to support customer requirements. A technical product background and sales experience is ideal for this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
None
Duties
- Assist in managing sales processes and tools across Pfeiffer Vacuum’s technology Systems including CRM Sales Cloud, Marketing Cloud, ERP System, and ZoomInfo.
- To provide support on selling activities such as quotations, customer coverage, and trade shows.
- Focus on new business development, prospecting, and lead follow up strategies.
- Support new customer onboarding processes through CRM and ERP system.
- Improve customer support and satisfaction through new customer onboarding and assisting with existing customer requests, technical support, and product requests.
- Assist in setting up and executing customer lunch and learns, trainings, and seminars.
- Work cross-functionally with several departments including Sales, Customer Care, Market Managers, Product Managers, Service, Finance and Logistics to promote efficient and effective processes.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work requires computer skills (word processing, CRM, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
Secondary duties with added requirements may be assigned from time to time.
POSITION REQUIREMENTS
Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
General Qualifications
Must be well organized, detail focused and able to multi-task. Must be able to get along well with all types of personalities to ensure the completion of tasks. Ability to work under tight and frequently changing deadlines in a dynamic business environment is necessary.
Education and/or Experience
Completion of 4-year degree in engineering or another technical field required. Prior sales experience and a knowledge of CRM, ERP, and sales processes a plus. A desire for growth and knowledge in a sales related position is important for this role.
Language Skills
The ability to communicate in English verbally and in writing is essential.
Mathematical Skills
Ability to perform basic mathematical calculations required.
Reasoning Ability
Must be able to multitask and operate in a fast-paced environment, while maintaining a disciplined approach to complete all tasks. The ability to understand the department’s needs and requirements is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
Certificates, Licenses, Registrations
Valid driver’s license and satisfactory driving record are required at the time of hire and periodically thereafter.
TOOLS AND/OR EQUIPMENT
This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment. Additionally, the use of SAP CRM and ERP systems will be required. Will also be utilizing Pfeiffer Vacuum’s range of products for demos, trade shows, and customer support.
WORK ENVIRONMENT
This position may work in various environments including office, home, or customer site settings. Employees who choose to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.
