What are the responsibilities and job description for the Client Access Representative-1 position at PFH Preferred Family Healthcare?
Job Description:
Job Title: Client Access Representative
Location: Hannibal, Missouri
Department: Preferred Family Healthcare
Employment Type: Full-time
Job Summary:
Join our team as a Client Access Representative and make a meaningful impact in the lives of others! We're seeking compassionate, detail-oriented individuals who excel in customer service and thrive in a fast-paced environment. As the face of our organization, you'll play a crucial role in ensuring our clients receive the highest quality care and support.
In this position, you'll be responsible for managing client scheduling, collecting payments, and maintaining up-to-date client paperwork. You'll utilize your excellent communication skills to interact with clients, families, and staff, providing outstanding customer service while efficiently handling administrative tasks. This role offers a unique opportunity to contribute to the well-being of our community while developing valuable skills in healthcare administration.
Position Perks & Benefits:
Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Key Responsibilities:
Greet and assist clients, verifying personal information and insurance details
Schedule appointments and manage the clinicians' calendars efficiently
Process payments, including co-payments and insurance claims
Maintain accurate and up-to-date client records using Electronic Medical Records systems
Handle phone inquiries and direct calls to appropriate departments
Manage appointment changes, cancellations, and no-shows according to established procedures
Coordinate client referrals and verify eligibility for services
Maintain a clean and welcoming reception area
Collaborate with clinical staff to ensure smooth office operations
Participate in quality improvement initiatives and service monitoring programs
Handle potentially stressful client encounters with professionalism and empathy
Education and/or Experience Qualifications:
High school diploma or GED required
Previous customer service experience preferred
Additional Qualifications:
Excellent oral, written, and interpersonal communication skills
Strong customer service orientation and ability to handle challenging situations professionally
Proficiency in multitasking and working as part of a team
Exceptional organizational and time management skills
Proficient typing skills and ability to work with computers and various software applications
Reliable transportation to commute to the assigned work location
Must successfully complete a background check including criminal record, driving record, abuse/neglect, and fingerprint check
Brightli is on a Mission:
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.
