What are the responsibilities and job description for the Printer Technician position at PFI Tech?
Role and Responsibilities:
- Full scale troubleshooting and repair (ability to replace all components of the device)
- Flexible to travel as required
- Flexible to work overtime, nights, and weekends as required
- May be asked to back up or perform duties of other job roles as qualified
- Maintains technical knowledge by completing training and reviewing technical publications
- Work all proactive maintenance (DRA) tickets assigned.
- Work all break/fix tickets assigned
o Contacting customer within 30 minutes after receiving
o Closing within (SLA) specified hours allotted of receiving
o Escalating to manager any ticket not closed after 1 hour
- Building walkthroughs each day
o Check all printers for any problems including consumables
- Maintain inventory
o Check in incoming orders daily
o Check inventory levels correcting any discrepancies
o Escalating any consumable outage to manager
o Preparing and shipping parts out when requested
o Maintain a neat and clean, and organized work area.
- Customer service
o Responsible for maintaining good customer communications
o Meet all customers’ needs and requests, reporting any problems to manager
o Maintaining professional communications and appearance
Requirements:
- High School Diploma minimum, technical associates degree preferred
- 1-3 years print break/fix experience in an environment of 300 devices
- Xerox /Lexmark Certifications Preferred; or equivalent printer experience will be accepted.
- Excellent communication and customer service skills
- Maintain a professional appearance
- Ability to work independently with minimal supervision
- Ability to walk for long periods of time
- Ability to lift 30 to 50 lbs
- Must be able to pass color test
- Must have reliable personal transportation and valid driver license
- Must be able to pass background check and drug screen
Job Types: Full-time, Contract
Pay: Up to $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $17