What are the responsibilities and job description for the Business Analyst - Customer Service position at pfizer?
Business Analyst - Customer Service
Summary:
Manage direct customer account data for Pfizer Pharmaceutical customers in US and Puerto Rico to ensure compliance with federal and state requirements. Business Analysts review all incoming customer account creation and change requests, validate licensing and determine what (if any) additional requirements are needed to comply with regulatory requirements and Pfizer policies. In addition, Business Analysts assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products.
Responsibilities:
- Create and maintain customers within their appropriate sales organization and company area to ensure accurate revenue data in downstream financials
- Perform due diligence research including a comprehensive search of internal and external databases to determine and verify account’s primary business activity to assign the appropriate trade class
- Manage direct customer account data for Pfizer Pharmaceutical customers in US and Puerto Rico to ensure compliance with federal and state requirements
- Review all incoming customer account creation and change requests, validate licensing and determine what (if any) additional requirements are needed to comply with regulatory requirements and Pfizer policies
- Assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products
Qualifications:
- High school diploma or GED required; Bachelor's degree preferred
- A minimum of 0-3 years of experience in a related role
- Experience with SAP and Microsoft Office, internet navigation, and industry knowledge regarding customer classification and functionality
- Data entry experience required
- Strong experience with Microsoft Excel preferred
- Good written and verbal communication skills
- Change agile
Location:
- This is a hybrid role in Collegeville, PA; candidates will be required onsite 2.5 days per week
Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.
This job posting is for a temporary role as an employee of Atrium on assignment at Pfizer. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.
