Demo

Customer Service Representative

pfizer
Collegeville, PA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025

Customer Service Representative - 8 Openings

  • This is a hybrid role (2/5 days onsite per week, Tuesdays required), candidates must be located within reasonable distance (within 45-minutes) of one of the following locations:
  • Collegeville, PA (preferred)
  • Memphis, TN (preferred)
  • Lake Forest, IL

Summary:

• As the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders.

Responsibilities:

  • Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand-specific requirements
  • Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team
  • Support the logistical complexities of COVID vaccine by handling customer calls and email interactions
  • Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues
  • Assist customers as they make credit card payments and issue resolution according to business rules and policies
  • Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc.
  • Maintain a detailed working knowledge of Pfizer trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pfizer Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines
  • Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
  • Must stay abreast of changes in scripts, procedures and products
  • Support Sarbanes Oxley by adhering to internal controls
  • Redirect callers who require assistance from other departments
  • Initiate requests for new customer accounts and account changes
  • Support customer inquiries/issues regarding Pfizer Prime website
  • Complete all assigned training
  • Participate in special projects as assigned
  • Partnering with GFS team to respond to inquiries and issues

Qualifications:

  • High school diploma/Equivalent with a minimum of 2 years of Customer Service experience
  • Ability to remain professional and courteous with customers at all times
  • Must have a reliable internet connection with adequate internet speeds (ability to hardwire for internet required)
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proven problem-solving ability
  • Proficient in Microsoft Office
  • SAP knowledge preferred
  • Strong analytical skills

Shifts/Locations:

  • This is a hybrid role (2/5 days onsite per week, Tuesdays required), candidates must be located within reasonable distance (within 45-minutes) of one of the following locations:
  • Collegeville, PA (preferred)
  • Memphis, TN (preferred)
  • Lake Forest, IL
  • Monday - Friday; 40 hours per week with the below shifts available:
  • 8 AM - 4:30 PM EST
  • 8:30 AM - 5:00 PM EST
  • 9:00 AM - 5:30 PM EST

Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.


This job posting is for a temporary role as an employee of Atrium on assignment at Pfizer. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative?

Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $28,339 - $36,572
    • Income Estimation: $29,500 - $36,608
  • Customer Interaction Skill

    • Income Estimation: $40,892 - $53,930
    • Income Estimation: $36,400 - $44,839
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at pfizer

pfizer
Hired Organization Address Cambridge, MA Full Time
Role Summary Vaccines are one of the greatest public health advancements of all time, resulting in the control, eliminat...
pfizer
Hired Organization Address Andover, MA Full Time
Clinical Drug Product Manufacturing Technician  Schedule: 4 rotating days. Example: Week 1: Monday - Thursday, Week 2: ...
pfizer
Hired Organization Address New York, NY Full Time
ROLE SUMMARYDesign, analyze, and interpret clinical trials and / or observational studies in compliance with relevant re...
pfizer
Hired Organization Address Pearl River, NY Full Time
Use Your Power for Purpose Pfizer’s Environmental Health and Safety team is essential in upholding the highest safety st...

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Collegeville, PA area that may be a better fit.

Customer Service Representative

Rossi Shoe Service, Ardmore, PA

Customer Service Representative

American Food Service Depot, PHILADELPHIA, PA

AI Assistant is available now!

Feel free to start your new journey!