What are the responsibilities and job description for the Customer Service Representative position at PFL Services Inc?
We are looking for a Customer Service Representative who will be responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items).
Key Responsibilities:
- Develop and maintain relationships with assigned customer accounts
- Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
- Process & acknowledge orders received via phone, fax, EDI or mail
- Coordinate sample requests for customers and sales.
- Act as an Information resource for assigned Sales mangers accounts.
- Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
- Track new project timelines and keep the sales team and customer (if directed) well informed of project status
- Proactively advise customer of order status and shipment tracking as required
- Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
- Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments
- Other duties as assigned by management team
Qualifications:
- High School graduate or GED preferred
- Minimum of 2 years experience (Manufacturing environment preferred)
- Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
- Experience using MRP/ERP software helpful but not required
- Works in an office and manufacturing environment
- Self-motivated, strong interpersonal skills
- Ability to multi-task, manage time and prioritize tasks based on customer needs
- Above average communication skills, both written and verbal
- Ability to multi-task, manage time and prioritize tasks based on customer needs
- Attention to detail
- Excellent problem-solving skills
Work Environment:
- Works in an office and manufacturing environment
- Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes
Interested?
Give us a call at 919-813-2896 for more information or apply online at pflservices.com
Job Type: Full-time
Pay: From $17.00 per hour
Shift:
- Day shift
Work Location: On the road
Salary : $17
