What are the responsibilities and job description for the Technical Writer position at Pflow Industries?
Description
The Technical Writer is responsible for researching, developing, and creating manuals, technical instructions, bulletins, support documents, and other technical publications for all vertical reciprocating conveyors (VRCs), Cartveyor® cart conveyors, and other custom material lifting equipment manufactured by PFlow Industries. All documentation must adhere to company policies, customer requirements, industry standards, and State and Federal regulations.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIESThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Research & Content Development : 1. Collects, researches, and analyzes technical data from engineers, project managers, and technical support staff to ensure accuracy in manuals and technical publications2. Ensures documentation aligns with customer requirements, industry standards, State and Federal regulations, and PFlow branding guidelines
Technical Writing & Documentation : 1. Develops and maintains installation and user manuals, troubleshooting guides, maintenance guides, and technical bulletins, and other technical documentation as required, such as assisting with writing work instructions for manufacturing processes2. Translates complex technical concepts into clear, user-friendly instructions for customers, installers, and field technicians3. Writes and formats concise, structured, and easy-to-understand documentation suitable for audiences of varying technical expertise4. Maintains document control, version tracking, and standardization across all publications, and is responsible for uploading and managing this content in ERP system (M2K) and in MechWorks.5. Writes Electronic Change Notices (ECNs) to document updates or new literature releases and communicates updates via email or other means as required
Visual & Digital Content Creation : 1. Creates original illustrations for documentation, sourcing from both in-house and external resources2. Develops and maintains master versions of manuals for use on company websites, and communicates all updates to Marketing Manager3. Collaborates with internal stakeholders to assist with the creation of technical video assets
Collaboration & Content Review : 1. Works with internal stakeholders including, Engineering, Marketing, Sales, Project Management, and Customer Support teams to ensure technical accuracy in product descriptions, training materials, and support content2. Collaborates with Marketing Manager to maintain consistent brand standards, styles, and templates across all documentation3. Engages with Design and Project Engineers, Project Managers, Technical Support Staff, and Sales & Marketing to define project needs and documentation scope
Other Responsibilities : 1. Supports continuous improvement by updating and refining existing documentation and Work Instructions based on product changes and user feedback2. Maintains a clean, safe, and positive work environment3. Demonstrates a commitment to PFlow Values
Marginal Job Functions : 1. Sets personal goals for continuous learning and professional growth2. Participates in cross-functional company teams and projects as neededQUALIFICATIONSTo perform this role successfully, an individual must be able to meet each requirement satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
Education & Experience : 1. Associate Degree in Technical Communication, Technical Writing, Engineering, or a related discipline2. Minimum 5 years of experience in a Technical Publications role, preferably in heavy equipment, machine manufacturing, or material handling industries
Technical Skills : 1. Ability to interpret and translate complex technical information-including engineering drawings, CAD files, mechanical drawings, electrical blueprints, technical specifications, and processes-into clear, concise, and user-friendly documentation tailored for each specific audience2. Proficiency in SolidWorks Composer, MechWorks, Microsoft Office Suite, and Adobe Creative Suite (InDesign, Illustrator, Photoshop - Knowledge of Premier Pro or Premier Rush is a plus)3. Experience with creating digital / web-based documentation is a plus
Other Professional Skills : 1. Strong attention to detail and accuracy in technical writing2. Excellent command of English grammar and spelling3. Strong time management and organizational skills to meet critical deadlines4. Proactive ability to independently seek out information, learn quickly, and take initiative in finding solutions, while also effectively collaborating as part of a project team to achieve shared goals5. Strong communication skills to relay technical information professionally to internal and external stakeholders
Physical Demands : 1. Reasonable accommodation may be made for individuals with disabilities2. Frequent standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, and reaching3. Frequent use of hands to handle objects and tools4. Frequent talking and listening5. Frequent sitting6. Occasionally lifts and moves up to 20 pounds7. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENTThe employee works indoors in an office environment. He / she may be exposed to fumes or airborne particles.
PERFORMANCE RESULTS : 1. Creates accurate and complete manuals and technical documents on time, adhering to company and customer specifications2. Pursues continuous education and skills development3. Works safely and follows all company safety protocols
