What are the responsibilities and job description for the Customer Service Representative position at PFS - Professional Financial Services?
Job Summary: Under moderate supervision, supports the manager in the daily operations of the branch office. Performs branch collection activities and assists with loan and payment processing.
Job Duties and Responsibilities:
Provides excellent customer and dealer service
Performs collection activities on delinquent accounts
Performs Skip Tracking and other locate activities
Assist in Repossession Management
Assists in completing and maintaining insurance claims, filing, and record-keeping systems
Performs welcome calls
Acts as back up to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment
Solicits, prepares, and processes personal loan applications and renewals, in applicable states
Closes approved personal loans, in applicable states
Prompt and regular attendance is required
Job Requirements:
Maintain valid state driver’s license, insurance, and reliable transportation to use for work
Ability to work evenings on occasion/when needed and Saturdays on occasion/when needed
Computer literate
Strong communication skills
