What are the responsibilities and job description for the Retail Growth Advisor (TX) position at PFSbrands?
Job Description
Job Description
Description :
Reports to : Regional Manager – Retailer Growth
FLSA Status : Exempt
Are you a fast-paced, driven individual who loves building and maintaining great relationships with customers? PFSbrands, the parent company of foodservice brands Champs Chicken®, Coopers Express®, BluTaco, Hangar 54, and Wingman Pizza is seeking an experienced liaison in the [Geographic] area to cultivate business relationships with PFSbrands retail partners, management, store-level employees, and owners.
We’re looking for someone who wants to win and achieve scorecard goals for overall territory sales growth, new store openings, same store sales, account retention, and retailer satisfaction scores (NPS). You’ll leverage foodservice operations expertise, hands-on training, and marketing / promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations.
Regional Growth Advisors are primarily responsible for establishing and maintaining positive business relationships with customers executing PFSbrands foodservice programs within their assigned geographic territories. This Field Operations support role leverages foodservice operations expertise, hands-on training, and marketing / promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the primary contact and representative of PFSbrands to cultivate favorable business relationships with PFSbrands retail partners’ store level employees, management, and ownership.
- Achieve scorecard goals for overall Territory Sales Growth, New Store Openings, Same Store Sales, Account Retention, and Retailer Satisfaction Scores (NPS).
- Lead new account pre-opening process and execute successful new store openings within your territory. Work closely with Regional Training Specialist to support new store openings as needed / per demand.
- Conduct frequent, high-impact field visits with existing retail customers per PFSbrands guidelines and defined VALUE Report / Store Visit SOPs.
- Effectively utilize internal resources to support your PFSbrands retail partners including our in-house Customer Success, Marketing, IT, Print Shop and People Success teams.
- Develop and maintain detailed action plans and provide material support to correct operational deficiencies that may be adversely affecting the sales / profitability of our retail partners.
- Develop and maintain annual marketing plans to maximize usage and effectiveness of retailers’ Marketing Development Funds (MDF) to drive sales growth.
- Coordinate and conduct ongoing re-training of existing PFSbrands retail partners to advance education on products, procedures, customer service, and other best practices to drive consistency and operational excellence.
- Work closely with Business Development partner(s) within your territory to support lead development activity and the sale of new PFSbrands accounts within your territory.
- Participate in Field Operations strategic discussions / high-involvement planning.
- Establish and maintain a personalized “Playbook” to provide visibility on progress versus goals and advance personal / professional development.
- Maintain regular contact with Regional Manager through regular 1-on-1 calls, regional / group conference calls, and ride-along to proactively communicate territory challenges, successes, and areas of opportunity.
- Perform all other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key words : Restaurants, Franchise, Franchising, Equipment, QSR, Food & Beverage, Food Service, Food, Customer Service, New Restaurant Openings, Menu Development, Hospitality Management, Food Safety, Supermarket, Grocery Store, Convenience Store, Business Consultant, Field Operations, growth advisor, territory manager, business advisor, customer service, food service, territory sales, franchise support, account retention
Requirements :
