What are the responsibilities and job description for the Business Operations Specialist position at PG&E Corporation?
Requisition ID # 163114
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Fresno
Department Overview
In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.
Position Summary
Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools in the area of attendance management.
This position is hybrid, working from your remote office and your assigned location based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.
This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is:
Bay Area Minimum: $78,000
Bay Area Maximum: $116,000
OR
California Minimum: $74,000
California Maximum: $110,000
Job Responsibilities
Use system and personnel resources to successfully address inquiries from internal business partners
Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
Research and data analysis; compile and prepare reports for upper management
Participate on cross functional teams
Manage communications
Liaison between various departments and cross functional teams
Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
Develop internal work procedures and initiate process improvements
Develop and manage trainings to enhance knowledge and job skills
Qualifications
Minimum:
Bachelor’s degree in business administration or job-related discipline or equivalent experience
Job-related experience, 3 years
Desired:
Effectively manage time and prioritize competing tasks while meeting urgent deliverables
Strong communication skills both written and verbal
Analyze and interpret business data to support strategic decision-making
Prepare and deliver clear, compelling presentations for training sessions
Ability to handle sensitive employee relations issues with professionalism, empathy, and discretion
Collaborate cross-functionally to drive business process improvements and efficiencies
Demonstrate strong problem-solving skills to assess business needs and propose solutions
Familiarity with bargaining unit employees
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams) and PowerBI
Ability to travel up to 10%
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Fresno
Department Overview
In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.
Position Summary
Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools in the area of attendance management.
This position is hybrid, working from your remote office and your assigned location based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.
This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is:
Bay Area Minimum: $78,000
Bay Area Maximum: $116,000
OR
California Minimum: $74,000
California Maximum: $110,000
Job Responsibilities
Use system and personnel resources to successfully address inquiries from internal business partners
Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
Research and data analysis; compile and prepare reports for upper management
Participate on cross functional teams
Manage communications
Liaison between various departments and cross functional teams
Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
Develop internal work procedures and initiate process improvements
Develop and manage trainings to enhance knowledge and job skills
Qualifications
Minimum:
Bachelor’s degree in business administration or job-related discipline or equivalent experience
Job-related experience, 3 years
Desired:
Effectively manage time and prioritize competing tasks while meeting urgent deliverables
Strong communication skills both written and verbal
Analyze and interpret business data to support strategic decision-making
Prepare and deliver clear, compelling presentations for training sessions
Ability to handle sensitive employee relations issues with professionalism, empathy, and discretion
Collaborate cross-functionally to drive business process improvements and efficiencies
Demonstrate strong problem-solving skills to assess business needs and propose solutions
Familiarity with bargaining unit employees
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams) and PowerBI
Ability to travel up to 10%
Salary : $74,000 - $116,000
