What are the responsibilities and job description for the Computer Client Support Analyst, Associate position at PG&E Corporation?
Requisition ID # 160080
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
Provides first tier and second tier technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat. Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff.
This position is hybrid, working from your remote office and Sacramento, CA office based on business need.
Successful candidate will need to be open to flexible hours and shifts throughout the business week. Shifts may include day shift, swing shift, and/or graveyard shift, based upon business need.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The hourly rate for this position ranges from $27.88 to $41.35.
Job Responsibilities
Provides support after core hours, and contacts on-call support for urgent issues on applications used by clients.
Isolates and correlates multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Provides basic client desktop support in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
Assists in the development and implementation of guidelines and process documentation.
Receives system problems/issues from end users, and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization.
Assists with the implementation of process improvements and efficiencies.
Creates and manage tracks incident tickets, change requests, work orders, service requests and assignments as directed.
Develops skills through training and development opportunities.
Monitors network devices, interfaces and applications through intelligent devices and automated programs as directed and manages alarms/alerts received from incidents, unauthorized or failed changes.
Fosters teamwork, and builds mutual trust, respect, and cooperation among team members.
Qualifications
Minimum:
High School or GED-General Educational Development-GED Diploma
Experience in IT-Information Technology service desk operations, 1 year
Desired:
Associates Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in Information Technology (IT) technical support
Experience with customer service technology, or related
Experience in customer service, 1 year
IT-Information Technology Software certification
Ability to work shift schedule
Ability to travel up to 10 percent of working time
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
Provides first tier and second tier technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat. Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff.
This position is hybrid, working from your remote office and Sacramento, CA office based on business need.
Successful candidate will need to be open to flexible hours and shifts throughout the business week. Shifts may include day shift, swing shift, and/or graveyard shift, based upon business need.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The hourly rate for this position ranges from $27.88 to $41.35.
Job Responsibilities
Provides support after core hours, and contacts on-call support for urgent issues on applications used by clients.
Isolates and correlates multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Provides basic client desktop support in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
Assists in the development and implementation of guidelines and process documentation.
Receives system problems/issues from end users, and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization.
Assists with the implementation of process improvements and efficiencies.
Creates and manage tracks incident tickets, change requests, work orders, service requests and assignments as directed.
Develops skills through training and development opportunities.
Monitors network devices, interfaces and applications through intelligent devices and automated programs as directed and manages alarms/alerts received from incidents, unauthorized or failed changes.
Fosters teamwork, and builds mutual trust, respect, and cooperation among team members.
Qualifications
Minimum:
High School or GED-General Educational Development-GED Diploma
Experience in IT-Information Technology service desk operations, 1 year
Desired:
Associates Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in Information Technology (IT) technical support
Experience with customer service technology, or related
Experience in customer service, 1 year
IT-Information Technology Software certification
Ability to work shift schedule
Ability to travel up to 10 percent of working time
Salary : $26 - $40
Associate Medical Director
HealthEcareers - Client -
Davis, CA
Client Support Associate Grave Yard Shift (10pm - 6:30am)
First Step Communities -
Sacramento, CA
Client Support Specialist
AVM California Solutions -
Grove, CA
