What are the responsibilities and job description for the Host- Honeybelle position at PGA National Resort (Salamander Collection)?
The Host - Honeybelle at PGA National Resort responsibilities:
- Provide a positive experience to the guests of the restaurant upon their arrival and departure.
- Seat guests and manage the seating chart
- Monitor restaurant activity to determine seating and dining flow
- Ensure knowledge of menu
- Service stocking needs, tabletop maintenance and follow up for accuracy
- Assist others with side work including, but not limited to, cleaning, folding silverware, etc.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Perform opening and closing duties, as needed
- Assist with the reservation book and any other administrative duties
- Perform all other duties as assigned
QUALIFICATION REQUIREMENTS:
- Must be able to work a flexible shift, weekends, holidays
- Must have Florida Food Handlers and Alcohol compliance certifications
- Excellent telephone etiquette and interpersonal skills required.
OTHER SKILLS AND ABILITIES:
- Ability to effectively communicate and work well with fellow employees
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
- Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
- Standing, bending, walking, lift/push 25-50lbs
CUSTOMER SATISFACTION:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PGA National staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PGA National associate is a guest relations ambassador, every working minute of every day.
WORK HABITS:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
