Director of Golf & Club Operations

Job Description

Job Description

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Promote a “Go First” service culture.
• Build positive relationships with members, guests, staff, and vendor partners to provide an enriching professional environment for each.
• Work in partnership with club Directors and Managers to develop a creative, innovative, diverse, and engaging calendar of social, recreational, and golf events designed to enrich the lives of club members.
• Responsible for hiring, training, and providing leadership and management for all club staff.
• Maintain a working knowledge of all club operations, departments, systems, and reporting tools.
• Actively participate in club operations to observe staff performance and develop opportunities to enhance the member experience.
• Maintain Standards of Operation for all departments, ensuring they are kept current and used for training and daily operations.
• Prepare annual operating and capital budgets.
• Ensure compliance to all Club policies, programs and approved practices by all Club personnel.
• Responsible for the effective use, and that of their staff, of all club financial systems and tools, including inventory management, to ensure adherence to approved budgets.
• Responsible for the accuracy of all staff hours and wages.
• Work closely with club directors to ensure intraclub marketing and communications standards are adhered to.
• Ensure that the physical plant and assets are maintained to club quality standards.
• Ensure all the rules and regulations of the club are adhered to by all members and their guests.
• Foster a seamless collaboration between resort & golf teams to ensure an exceptional and cohesive guest & member experience across all amenities

DIMENSIONS

The Director of Golf & Club Operations is the key steward of the Club’s Facilities, Operational Standards, Financial Performance and Club Culture. He / she will be responsible for operating results in all aspects of the hospitality operation including Club food & beverage, golf operations, golf course and grounds maintenance, membership services, facilities maintenance, and fitness, wellness and racquet sports. The Director of Golf & Operations will ensure that club quality and service standards are met, and that creative services and programming are consistently delivered, designed to enrich the lives of our members, guests and staff.