What are the responsibilities and job description for the Manager, Ecommerce Category Experience position at PGA TOUR Superstore?
Overview
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
PGA TOUR Superstore is looking for an experienced Manager, Ecommerce Category Experience to help us deliver a world-class site experience, which inspires new customers and builds loyal and lasting relationships with existing customers. The Manager, Ecommerce Category Experience at PGA TOUR Superstore is responsible for the strategy and support of online merchandising objectives for key product categories. This individual will analyze and leverage sales data, customer information and competitive benchmarking to identify opportunities to improve the omni channel customer shopping experience. This role will assist in the management of product assortments, provide input on marketing support, and be directly involved in the oversight of specific global product categories for the company’s online business.
The successful Manager, Ecommerce Category Experience for PGA TOUR Superstore will develop the strategy for how products come to life online, analyze KPI reporting on Ecommerce strategies and tactics, and make data backed recommendations to optimize customer experience and drive sales.
Duties And Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
PGA TOUR Superstore is looking for an experienced Manager, Ecommerce Category Experience to help us deliver a world-class site experience, which inspires new customers and builds loyal and lasting relationships with existing customers. The Manager, Ecommerce Category Experience at PGA TOUR Superstore is responsible for the strategy and support of online merchandising objectives for key product categories. This individual will analyze and leverage sales data, customer information and competitive benchmarking to identify opportunities to improve the omni channel customer shopping experience. This role will assist in the management of product assortments, provide input on marketing support, and be directly involved in the oversight of specific global product categories for the company’s online business.
The successful Manager, Ecommerce Category Experience for PGA TOUR Superstore will develop the strategy for how products come to life online, analyze KPI reporting on Ecommerce strategies and tactics, and make data backed recommendations to optimize customer experience and drive sales.
Duties And Responsibilities
- Drive an improved customer site experience by ensuring customers can find what they are looking for effortlessly through site navigation and site search, and improve areas based on customer and sales data.
- Partners with IT and Development to enhance Product Management and new website features and optimizations based on A/B testing, quantitative and qualitative customer data to improve site metrics and conversion rates.
- Manage direct reports and support team growth and development, drive process improvement and unlock efficiencies in workload management.
- Daily management of site content including homepage assets, category pages, curated shops, site banners, and landing pages.
- Innovate new storytelling concepts to better serve up inspiration and cross-sell on homepage and category pages (ex. Shop the Look, Bundles, Recos/Buyers Picks, etc.).
- Analyze and report on quantitative and qualitative insights – Ecommerce metrics, trends, market landscape, and make them actionable.
- Manage product uploads, content updates, and ensure data accuracy.
- 4-6 years of Ecommerce experience.
- Education: Bachelor’s degree in related field required.
- Very organized, detail oriented, and takes initiative.
- Able to turn data into actionable insights.
- Strong analytical skills and strategic mindset.
- Able to prioritize and be agile in a fast-paced environment.
- Experience in managing web merchandising across multiple device type.
- Knowledge of online marketing and good understanding of major marketing channels.
- A/B testing experience preferred.
- Product management experience preferred.
- Experience with CMS.
- Experience with Salesforce Commerce Cloud or related software, Google Analytics, Adobe Analytics, and digital asset management strongly preferred.
- Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional.
- Flexibility to work extended and varied hours as needed.
- No travel requirements
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
