What are the responsibilities and job description for the Administrative Clerk position at PGIC?
Educational Requirements: High School diploma or equivalent required; BA/BS degree higher preferred. Bachelor 1-3 years of administrative clerk experience with a strong preference for experience in the mental health and substance abuse fields. Must have excellent communication skills both oral and written.
Major Duties and Responsibilities:
- Receive and answer phone calls in a professional manner and assist callers by providing basic information about the treatment program and its facilities.
- Maintain Confidentiality of sensitive information
- Send and receive emails and faxes
- Greet clients in a professional manner, maintaining good customer service for all
- Data entry (Excel) (Word Document) (Power Point)
- Filing
- Tracks reimbursements and office expenditures and reconciling reports.
- Independently composes letters, external and internal communication
- Knowledge of modern office equipment with computer proficiency
- excellent people skills. Friendly, compassionate, able to understand the difficulties that many clients experience when first entering the program.
- Able to multi-task and handle high levels of stress
- Communicate with clients, employees, and others to answer questions, address complaints/ Intake Process And any other duties that provided by your
- Intake Process for PGIC, INC. and D-Pom, LLC and any other special projects that will be signed by your Supervisor.
- Other Position Characteristics:
Position requires constant mental alertness, attention to detail, and a high degree of accuracy. An administrative clerk helps a company operate more efficiently by providing assistance and support to other staff. Administrative clerks have good time management and organizational skills.
