Truckload Specialist

Job Details

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Recommend optimal transportation modes, routing, equipment, or frequency
• Track and report shipment status to customers and or internal entities
• Manage multiple tasks for multiple customers in the correct priority while maintaining service
• Resolve freight discrepancies in an efficient, cost conscious and timely manner
• Respond quickly to all customer concerns and queries accurately and professionally
• Maintain positive and productive relationship with both external and internal customers
• Manage and grow the vendor base to best service the customer while always protecting the interests of PGL
• Negotiate contract and ad-hoc pricing agreements with carriers to promote highest profit margin without sacrificing service
• Always pursue current and potential customers for new business opportunities to increase teams sales revenue
• Ensure documentation is sound per all government regulations and internal practices
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Recommend optimal transportation modes, routing, equipment, or frequency.
• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
• Support continuous improvements to internal or external logistics systems or processes.
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services
• Support specific customer requirements, such as internal reporting or customized transportation metrics.
• Confirm carrier compliance with company policies or procedures for product transit or delivery
• Assist with formulating global, national, or regional transportation or logistics reports for ways to improve efficiency of transportation or logistics activities.

Work Activities

• Understand and utilize all standard procedures
• Generating P.O.D. exception reports for your transactions
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of PGL systems.
• Utilize all pertinent published resources.
• Obtain proof of deliveries on all shipments generated by you and/or your team.
• Give proof of deliveries, shipment history and other computer accessed information upon client request.
• Utilize the computer system on every call received or made.
• When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history.
• Follow up on every shipment generated by you and/or your team.
• Recognize potential challenges in routing and pay special attention to them.
• On every call, note all pertinent information received or given in the memo section of the alert screen.
• Update any changes in regard to routing.
• Accrue accurate cost, looking out for the financial interest of our clients and PGL.
• Justifying agent charges by noting any special requirements relevant to the services provided.
• Provide supporting documents and information to start the preliminary carrier claims process.
• Generate turnover log for fellow team members as appropriate.

Qualifications

Education and Experience

Years of Experience: 1-3 Years of Freight Forwarding or transportation experience

Education: Industry related degree and/or certification

Knowledge

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination — Adjusting actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications