What are the responsibilities and job description for the Salesforce Administrator position at PGNA INC?
Description
PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The PiovanGroup North America shared services organization provides best in class manufacturing and business support services to its brands in order to create a competitive advantage for each of the brands to drive better solutions for customers. Our businesses include Conair, the leading producer of auxiliary equipment for plastics processing, Thermal Care, a leading provider of industrial heat transfer solutions, and Pelletron, a leading supplier of pneumatic conveying equipment and dust removal systems.
Role: Salesforce Administrator
Location: Cranberry Township, PA – On-Site, Hybrid
Job Overview
We are seeking an experienced Salesforce Administrator to manage and optimize our Salesforce platform, with a primary focus on Sales Cloud, Service Cloud, Field Service Lightning, and Marketing Cloud Account Engagement (Pardot). The ideal candidate will bring a strong background in data analytics, system integrations, and marketing automation, ensuring seamless workflows, insightful reporting, and alignment with business objectives.
Key Responsibilities
Salesforce Administration:
o Configure, manage, and optimize the Salesforce platform, focusing on Sales Cloud, Service Cloud, FSL, and MCAE.
o Implement user roles, permissions, page layouts, flows, and customizations to meet business needs.
o Ensure system health through regular updates, maintenance, and troubleshooting.
Pardot Administration:
o Manage Marketing Cloud MCAE (Pardot) for email marketing, lead nurturing, and campaign tracking.
o Collaborate with the marketing team to design and implement flows, automation rules, email templates, and engagement programs.
o Analyze campaign performance and provide actionable recommendations for improvement.
Data Analytics:
o Develop and maintain dashboards and reports for actionable business insights.
o Perform data quality audits, cleansing, and enrichment processes.
o Analyze trends and provide recommendations to improve sales, service, and marketing performance.
System Integrations:
o Collaborate with IT and third-party vendors to integrate Salesforce with other systems, such as ERP, marketing automation, and customer support tools.
o Manage APIs and middleware to ensure seamless data flow and operational efficiency.
User Support and Training:
o Provide training and support for end-users across multiple commercial brands, enhancing adoption and effective use of Salesforce features.
o Troubleshoot and resolve user issues promptly.
Process Optimization:
o Collaborate with stakeholders to identify and implement Salesforce-driven process improvements.
o Create and maintain comprehensive documentation for system processes and changes.
Requirements
• 3 years of Salesforce administration experience, particularly in Sales Cloud and Service Cloud.
• Proven expertise in Marketing Cloud Account Engagement (Pardot) and marketing automation strategies.
• Experience with data analytics, including creating reports and dashboards.
• Hands-on experience with system integrations and APIs.
• Strong understanding of Salesforce configuration options, including workflows, process builders, and custom objects.
Preferred Skills:
• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Marketing Cloud Administrator.
• Experience with integration tools like MuleSoft, Zapier, or similar platforms.
• Proficiency in data analysis tools such as Tableau, Power BI, or Salesforce Einstein Analytics.
Other Requirements:
• Strong problem-solving skills and a detail-oriented mindset.
• Excellent communication skills and ability to work effectively with cross-functional teams.
• Must be able to work on-site in the Cranberry Township, PA region.
PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.
