Infrastructure Engineer I - (PGP Title)

This position requires 5 days per week in office and it's located in Coppell, TX.

Job Summary

Candidate will be responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows based desktop and notebook computers, printers, mobile devices and other associated peripherals, including (but not limited to) removable media and A/V equipment, creating and maintaining SCCM applications, and creating and maintaining PowerShell scripts.

Primary Responsibilities

• Ability to create and maintain SCCM applications and packages.
• Ability to create and maintain SCCM task sequence-based imaging solutions.
• Ability to write and maintain PowerShell scripts used for altering device endpoints such as Windows Laptops
• Knowledge of Windows device registry management
• Assist in the analysis, design, and documentation as required to support the development, enhancement, and maintenance of the Company’s systems/applications.
• Responsible for gathering business requirements, designing, implementing and documentation of technical solutions according to approved standards/procedures.
• Leads team initiatives & participates in multiple IT/Business project efforts.
• Participate in the development of training materials.
• Assist in the training of software/business applications.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Ability to multi-task in a fast-paced environment
  
  

SCOPE (select applicable options)

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Involves sitting, standing, and/or movement, the ability to exert minimal force of up to 50 pounds to carry, lift, push, pull, and otherwise move objects/ or insert other physical requirements if required to perform the job
  
  

Required Education

• Minimum High School Diploma or equivalent required.
• Bachelor’s degree in computer information systems or equivalent preferred.
• A certification preferred
  
  

Required Experience

• 3 years’ setup, configuration, troubleshooting of desktop/notebook/tablet hardware and software (Windows 10)
• 3 years supporting a local site & it’s implemented technology.
• Ability to provide system level support for computer system/business applications. Specialized knowledge within area of responsibility
• Experience supporting Microsoft Office on-premises & Office 365 support specifically Outlook, Exchange online, TEAMs.
• 2 years of Experience with scripting languages PowerShell and VBScript.
• 2 years of Desktop application packaging and distribution using Microsoft System Center Configuration Manager (SCCM)
• Experience with trouble ticket system such as Cherwell, ServiceNow.
• Experience supporting remote users (home or branch office.)
• Experience supporting a variety of Wi-Fi enabled devices.
• Excellent customer service and credibility skills
• Ability to work remotely with little supervision.
• Ability to handle a heavy workload in a complex, demanding and rapidly changing environment.
• iOS device support (iPhone, iPad)
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP…)
• Knowledge of Active Directory concepts and administration
• Must be physically able to lift up to 30 pounds.
• Experience working in a structured, process-driven environment.
• Experience documenting & training technical/process needs.
• Experience managing remote desktop connectivity (RDP) and Microsoft Terminal Services
• Good written and verbal communication skills
• Good analytical skills
  
  

Preferred

• Experience working with ITIL principles
• Experience working in an Agile environment.
• Previous experience in the Mortgage Banking industry
• Experience with application virtualization and/or VDI & AVD
• Desktop patching using Microsoft System Center Configuration Manager
  
  

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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