What are the responsibilities and job description for the Help Desk Analyst position at PGS Worldwide?
Job Description
Job Description
PGS Worldwide is actively seeking a skilled Help Desk Analyst to support ongoing projects for an Aerospace leader in Charlotte, NC. This is an initial 10-month contract-to-hire opportunity and I will respond immediately to all qualified candidates.
Job Description :
Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level of support in accordance with established policies and procedures.
Requirements :
- High School Diploma, Associates Degree, Bachelor's Degree Some completed college course work, technical degree such as MCP / MCDST Certification and / or Comp TIA A Certification a plus
- US Citizenship
- Hands-on experience with MS Office 2016 Applications, Internet Explorer, Chrome and Outlook
- Experience with Windows 7 and Windows 10, Citrix, VPN and Remote access
- Experience with Client and Dell laptop and desktop computers, along with a variety of peripheral support
- Ability to learn to manage Active Directory user, group and computer accounts
- Experience in installation and support of PC hardware and peripherals, such as Client printers
- Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
- Knowledge of security applications including antivirus software
- Knowledge of Android, iPhone and Blackberry UEM a plus
- Knowledge of SharePoint 2016 a plus
Desired :
Basic knowledge of the Windows 7 and 10 operating system and ticketing systems. 3 Years with HS or 2 Years with AA or 0 Years with BS
Job ID : 6910
Military veterans and transitioning military members are encouraged to apply to all PGS Worldwide positions . All of our jobs are military-friendly, and we work with leaders in Aerospace who rely on your military expertise to support mission-critical programs nationwide. As a Veteran Founded company, we know that the military has given you the skills and training you need to succeed in positions like this, and we want to support your success in the civilian sector however we can. We thank you for your service and humbly offer our own in return by helping you take your career to the next level.
