What are the responsibilities and job description for the Field Service Supervisor position at PGT Custom Windows and Doors?
MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.
Why work at MITER Brands?
MITER Brands also known as Western Window Systems, MI Windows & Doors and PGT Innovations, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for a Field Service Supervisor to join our team.
Job Scope:
Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively.
Job Responsibilities:
- Daily management of employee schedules; including appointments route optimization and ad-hoc adjustments based on changes
- Ensures employees adhere to standard operating processes, daily performance expectations, and high levels of customer interaction
- Interacts with cross-functional department employees and supervisors to ensure customer commitments are met
- Manages employee relations issues and facilitates resolution including personnel concerns and development opportunities
- Recommend employment actions (e.g. hiring pre-screened applicants, promotions, demotions, terminations, pay changes)
Minimum Qualifications:
- Five years in customer service
- Three to five years supervising team members onsite and remotely
- Experience in building successful teams
- Proficient with the MS Office Suite
