What are the responsibilities and job description for the Serv Coord-Sales Support position at PGT Custom Windows and Doors?
An individual with excellent written and verbal communications skills. You must be able to work in an active environment with the ability to multi-task. A history of customer service and a friendly manner are also required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsibilities
Field phone calls from customers and document issues in CRM system
Order product as needed
Confirm all service agreements are uploaded and orders are placed
Track services for completion and quality check
Follow up that product is ordered immediately and correctly for project
Contact customers periodically to update on material orders and expected start date
Schedule all services and Caps and Covers
Work with reputation person on positive feedback from customers
Track the processing of all Return Merchandise Authorization
Work with Service Tech each morning, collect paperwork from day before
Experience with computers
SUPERVISORY RESPONSIBILITIES
N/A
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
TRAVEL REQUIREMENTS
N/A
