What are the responsibilities and job description for the Customer Service Representative position at PGW Auto Glass?
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Essential Job Duties
Essential Job Duties
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- May require an understanding of eBay and eCommerce sites.
- Assume other duties as assigned.
- High school degree or equivalent.
- Call Center Customer service experience
- Bi-Lingual, English & Spanish.
- 2 years of college
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer,
- The employee must occasionally lift and/or move up to 50 lbs.
