What are the responsibilities and job description for the Customer Service Rep - Payday & Title position at PH Financial Services, LLC?
Job Description: Customer Service Rep - Payday & Title
Location: Alexandria, LA, 71301
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Payday & Title loan products. The ideal candidate will have excellent communication skills, a positive attitude, and a desire to help our customers achieve their financial goals.
Responsibilities:
- Provide exceptional customer service to all customers
- Assist customers with loan applications and provide information on loan products
- Process loan applications and ensure all required documentation is complete and accurate
- Collect loan payments and ensure all payments are processed accurately and on time
- Resolve customer complaints and issues in a timely and professional manner
- Adhere to all company policies and procedures
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other computer applications
- Ability to maintain confidentiality and handle sensitive information
If you are a self-starter who enjoys working in a dynamic environment and helping customers achieve their financial goals, we encourage you to apply for this exciting opportunity.
Requirements
- High School diploma or equivalent
- Previous experience in banking/financial industry, food and hospitality, or sales preferred
- Eager to learn
Incentives
At PH Financial Services we enjoy providing a growing number of incentives to our staff each year. We also vow to keep your Health, Safety and Family as our top priority as we are fiercely committed to our employees. Below are just some of our incentives, initiatives and programs which give rewards to our employees for their efforts!
Employee Recognition Programs:
Every month we recognize top performers across the company and call them out with special recognition and rewards in key areas of performance!
- Top Sales Rewards
- Top Growth Rewards
- Top Compliance & Audit Rewards
- Top Praise and Review Rewards
- Bravo Awards for Above & Beyond Service
- Top Collections Rewards
- Free Lunch Rewards
Monthly Bonus Programs:
All Full-time employees, at our stores have the ability to earn a monthly bonus!
Paid Time Off (PTO):
- 5 PTO days your first year of employment, you can start using accrued hours after 90 days
- PTO day for your Birthday
- 10 Paid Holidays per year
- **This is 16 days off your first year!
- 18 PTO days after 5 years of service!
Optional Benefits with a Company Contribution
- Medical, Employer & Employee Paid
- Dental, Employer & Employee Paid
- Vision, Employer & Employee Paid
- Long Term Disability Employer Paid
- Life / AD&D Insurance Employer Paid up to $15K
- 401K, 3% Employer Contribution & Optional Employee Contribution
Optional Employee Paid Benefit Offers
- Additional Voluntary Life Insurance Employee Paid up to 100K in additional employee coverage
- Additional LT Disability Insurance Employee Paid
- Flexible Spending Account Employee Paid
- Short Term Disability, Hospital, Accident, & Critical Illness Plans offered by Aflac 100% Employee covered
Employee may also look forward to also receiving the following:
- Performance Based Annual Reviews and Merit Increase eligibility
- Company sponsored events (Shrimp boils, Sporting events, Holiday gatherings)
- Mileage reimbursements for work travel.
- Access Perks- exclusive membership to daily discounts (travel, restaurants etc.)
APPLY NOW to start your journey with PH!
Salary : $15,000
