Customer Service Representative

College level or short course / vocational diploma or equivalent

At least 1 year relevant work experience in Customer Service or similar field preferred.

Experience in E-Commerce, Logistics, or BPO is a plus.

Familiarity with CRM systems, SalesForce or Zendesk

• NOWLEDGE, SKILLS, & ABILITIES

Excellent written and verbal communication skills.

Excellent customer service and interpersonal skills

Ability to handle multiple projects simultaneously and work under pressure.

Knowledgeable in Microsoft Office and relevant software.

• DUTIES AND RESPONSIBILITIES

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Monitor delivery status, update client information and transaction activity in the system.

Identify issue to escalate to supervisor's / team leaders.

Complete call logs and reports.

Verify customer information and instruction.

Schedule :

• 8 hour shift

Ability to commute / relocate :

• Mandaue, Cebu : Reliably commute or planning to relocate before starting work (required)
• Education
• Bachelor's (preferred)
• Experience
• Customer Service Representative : 1 year (preferred)
• Language
• English (preferred)