Demo

Software Support Technician I

PHA-Web by Management Computer Services, Inc.
Sparta, WI Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 3/20/2025
Description

As a Software Support Technician I, you are the face of MCS. Your voice is the first contact our clients will interact with when they request help with our PHA-Web software. It will be your primary responsibility to provide premium support to our clients by helping them navigate through the software, answering questions, and troubleshooting bugs. You will get full training on the software and use that expertise, along with your problem-solving skills, to ensure our customers are using our software to its full potential, while receiving top-tier support experience.

Requirements

  • Technical Support: Provide timely and accurate resolutions to customer support inquiries directly related to software issues or questions. Assist end-users in resolving technical problems related to PHA-Web software.
  • Troubleshooting: Work to reproduce, diagnose and troubleshoot software bugs and/or malfunctions. Collaborate with users to identify root causes and implement effective solutions.
  • Documentation: Maintain technical documentation and manuals, ensuring they are up to date. Document common issues, resolutions, and best practices for future reference.
  • Software Configuration: Assist users with software configuration, including preferences, settings, and customizations. Ensure optimal performance and usability.
  • Stay Current: Keep abreast of new technologies and trends in the industry and within our software. Stay informed about software updates, industry-wide changes and emerging best practices.
  • Client Satisfaction: Maintain a positive and professional phone manner when interacting with clients. Prioritize client satisfaction by addressing their needs promptly and effectively.
  • Industry Knowledge: Leverage prior experience in the public and affordable housing industry, if any, to better understand user requirements and context.
  • Collaboration: Work closely with other team members, developers, and stakeholders to improve software functionality and enhance the overall user experience.
  • Communication: Put an emphasis on maintaining clear and concise communication – both with internal colleagues and external clients – to ensure ideas and issues are relayed to proper departments and resolved in an efficient and effective manner.
  • Quality Assurance: Conduct thorough testing of software features, enhancements, and updates to ensure they function correctly for end-users. Execute test cases, identify defects, and collaborate with developers to address issues promptly. Validate that all aspects of the software meet quality standards and align with user expectations.

*All offers are final and non-negotiable.*

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Software Support Technician I?

Sign up to receive alerts about other jobs on the Software Support Technician I career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$79,311 - $112,035
Income Estimation: 
$103,503 - $129,573
Income Estimation: 
$93,066 - $107,206
Income Estimation: 
$97,332 - $126,185
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at PHA-Web by Management Computer Services, Inc.

PHA-Web by Management Computer Services, Inc.
Hired Organization Address Sparta, WI Full Time
Description: Stepping into the role as a PHA-Web Software Trainer I, you'll embark on a journey of empowerment, guiding ...

Not the job you're looking for? Here are some other Software Support Technician I jobs in the Sparta, WI area that may be a better fit.

SOFTWARE ENGINEER

TALENT Software Services, Minnesota, MN

AI Assistant is available now!

Feel free to start your new journey!