Software Trainer I

Description: Stepping into the role as a PHA-Web Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. Whether conducting virtual or in-person training sessions, your goal remains unwavering: to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web. With a focus on building confidence and proficiency, you'll pave the way for a more efficient and effective working environment for housing authorities nationwide. Requirements:

• Onboarding Support: Assist Level II trainers with new client onboarding setups, ensuring a smooth transition and comprehensive training experience.
• Component Familiarity: Build familiarity with occupancy and property-related components of PHA-Web, becoming a subject matter expert in these areas.
• Training Delivery: Conduct both shadowed and un-shadowed training sessions on occupancy and property-related components of PHA-Web, guiding clients through key functionalities and best practices.
• Basic Accounting Support: Utilize basic accounting experience and/or knowledge to provide additional support and guidance to clients as needed, facilitating a deeper understanding of financial components within PHA-Web.
• Reliability and Punctuality: Demonstrate reliability and punctuality in reporting for work and taking designated breaks, ensuring consistency and professionalism in all interactions with clients and team members.
• Training Material Development: Collaborate with senior trainers to develop training materials, including presentations, manuals, and interactive modules, tailored to the needs of different client groups and learning styles.
• Feedback Incorporation: Gather feedback from training sessions and incorporate suggestions for improvement into future training strategies and materials, ensuring continuous enhancement of the training program.
• Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and resource for ongoing training needs and support.
• Continuous Learning: Stay updated on software updates, new features, and industry best practices, continually expanding your knowledge base to deliver the most relevant and impactful training experiences.
• Cross-Functional Collaboration: Collaborate with product development and customer support teams to ensure alignment between training content and software functionality, providing valuable insights for product improvement and user experience enhancement.
• All offers are final and non-negotiable.*