What are the responsibilities and job description for the Senior Desktop Support Tech position at Phaeton Solutions?
Job Description
Job Description
Salary : JOB DESCRIPTION :
Our client is seeking a Senior Desktop Support Tech who will be responsible for responding to queries on the phone, via email, in person, or through remote access. This is a 100% onsite in Richmond, VA.
ESSENTIAL FUNCTIONS :
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
EDUCATION AND EXPERIENCE :
Phaeton Solutions, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Employment Opportunity (EEO), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship and / or authorization to work within the U.S. is required for most positions.
