Director of Client Services

Please submit a resume and cover letter when applying.

Your Job Title: Director of Client Services

Job Type: Full-time

Where you will work: Keller Williams Milwaukee, North Shore (205 E Silver Spring Dr, Whitefish Bay, WI 53217) and Keller Williams ONEChicago (2211 N Elston Ave STE 400, Chicago, IL 60614)

Work Environment: This role is hybrid, with 1-2 days of remote work per week and at least 3 days per week working in person at the Whitefish Bay office.

Salary: $40,000 annually, plus opportunities for bonuses.

Company: Phair-Hinton Group Chicago - Milwaukee

Supervisor: Molly Mudd, Director of Operations

Who are we?

We’re Phair-Hinton Group (PHG)—a highly sought-after, decisively authentic real estate team delivering big-city results with down-to-earth values.

Real estate is complex, but we make it simple. Our experienced team of Realtors understands the downtown, suburban, and small-town markets throughout Chicago, Milwaukee, and beyond. With a streamlined, strategic approach, we help our clients move with confidence and ease.

Led by Emily Phair and Kevin Hinton, we are the only highly productive, award-winning team serving both Chicago and Milwaukee. Our track record speaks for itself: $400M in closed sales, over 1,200 homes sold, and 200 miles of market coverage. In 2025, we’re on track to close 200 transactions and $100M in volume—consistently ranking among the top 1% of agents in our markets.

At PHG, we don’t settle for “good enough.” We set the bar high, work with purpose, and have fun doing it. If you’re looking for a team that values authenticity, excellence, and results—you just found it.

Who are we looking for?

The Director of Client Services plays a critical role in ensuring smooth, seamless experiences for our clients and team of agents. This person is responsible for overseeing and executing all aspects of listing and transaction management for our Milwaukee-based sales team, ensuring that buyers and sellers navigate the pre-listing-to-listing and contract-to-close period with ease. They are the go-to person for in-person needs at our Whitefish Bay office and serve as the point person for all PHG Wisconsin events, helping to plan, manage, and execute successful gatherings that strengthen our brand and community.

This role requires someone who thrives on organization, communication, and efficiency. They relish the opportunity to build, implement, and manage multiple systems with minimal supervision while maintaining a high level of quality, attention to detail, and consistency. They have immense focus, persistence, and a commitment to getting things done the right way.

The Director of Client Services is deeply committed to supporting both the Administrative and Sales arms of our business, ensuring our growing team continues to operate at peak performance. As PHG expands, this person will play a key role in hiring, training, and leading additional team members, ensuring that all client service, transaction, and operational tasks are executed to the highest standards with maximum efficiency.

What will you do?

These are the standards a well-above average performer will maintain or exceed:

Listing and Transaction Management:

• Oversee listing and transaction management for the Milwaukee-based sales team.
• Provide proactive support to agents by ensuring they have the materials, information, and resources needed to effectively serve their clients.
• Ensure a smooth and timely pre-listing-to-listing and contract-to-close process for sellers and buyers.
• Communicate next steps clearly with clients to keep them informed and confident throughout their listing and transaction.
• Coordinate with cooperating brokers, lenders, title companies, and all relevant parties to facilitate a successful closing.
• Upload all paperwork electronically and ensure all documents are executed by their deadlines.
• Work with our office’s Managing Broker on file compliance.
• Complete commission paperwork to ensure proper agent payments.
• Keep the lead agent informed regarding any problems or issues that need attention.

Event Coordination & Office Management:

• Serve as the point person for all PHG Wisconsin events, overseeing event planning, coordination, and execution.
• Manage event logistics, vendor communication, and on-site setup to create seamless, engaging client experiences.
• Be the in-person resource for all office-related needs, ensuring smooth day-to-day operations at the PHG Whitefish Bay office.
• Maintain an organized, efficient office environment to support the sales and administrative teams.

Essential duties and responsibilities:

• Develop, implement, and manage systems to improve efficiency in transactions, listings, and office operations.
• Oversee the pre-listing-to-listing and contract-to-close process for all Wisconsin (Milwaukee, Wauwatosa, Madison, Waupaca, etc.) real estate transactions.
• Keep all team members informed of listing and transaction statuses and ensure clear communication with clients, lenders, and title companies.
• Provide exceptional service through daily communication and proactive problem-solving.

Management Responsibilities:

• Future opportunities for hiring, training, and development of the administrative staff.

Knowledge/Skills:

• Exceptional written and verbal communication skills
• Proficient in Excel and comfortable working with accounting
• Strong organizational and project management abilities
• Great ability to focus in a vibrant environment
• Prioritizes attention to detail
• Ability to problem solve and multitask
• Possesses a learning and service-based attitude at all times
• Proven ability to succeed in a professional environment
• Bachelor’s degree preferred
• 1 – 3 years of customer service experience
• 1 – 3 years of administrative experience

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

Ability to Commute:

• Whitefish Bay, WI 53217 (Required)

Work Location: Hybrid remote in Whitefish Bay, WI 53217

Salary : $40,000