What are the responsibilities and job description for the Certified Medical Assistant position at Phamily?
Description
Phamily is helping to place a hybrid-remote Chronic Care Manager/Certified Medical Assistant for our client in the Austin area. This individual will work internally for our client, Austin Pulmonary, using the Phamily platform.
The Chronic Care Manager is a CMA who supports the development of patient-centered, team-based care. They will support primary care physicians (PCPs) and practices in managing their patient panels using the Phamily platform.
By gathering and organizing patient data, the Chronic Care Navigator works to identify patients' unmet needs, engage patients in their care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and their care team.
The Chronic Care Management program aims to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Manager will be expected to manage a 500-patient caseload with 300 billable by the end of the month.
Key Responsibilities
- Develop a keen understanding of primary care practice requirements for optimal, coordinated population health.
- Work as an effective team member of the care team.
- Collaborate with care teams to establish population-appropriate, pre-visit, and point-of-care processes.
- Work with the Phamily Chronic Care Management platform to support patients with multiple chronic diseases and assist in coordinating their care continuum.
- Contribute to quality improvement and care redesign of population health efforts.
- Manage patient registries.
- Provide data to healthcare teams in designated practices to meet the health needs of patients.
- Support practice staff to develop interventions to manage target populations proactively.
- Contribute to a positive experience for patients and families through courteous interactions, accurate routing, and referrals to clinical staff when necessary.
- Recognize and report data inconsistencies to appropriate personnel.
- Contribute to teamwork within and between departments.
Requirements
- Minimum of 2 years of experience in a relevant specialty; experience in population health is preferred.
- Proven problem-solver with the ability to multitask.
- Excellent communication skills, both written and spoken.
- Certified Medical Assistant from a nationally recognized organization; significant experience in a primary care setting with quality/population health experience instead of certification will be considered.
Preferred Qualifications
- Prior use of EHR/EMR systems is highly desirable.
- Bilingual English-Spanish is preferred but not required.
