What are the responsibilities and job description for the Front End Representative position at Phantasm Gaming?
About us
Phantasm Gaming is a fun, innovative and friendly small business in Branford, CT that buys and sells trading cards and trading card game supplies. We specialize in Magic the Gathering, Pokemon, Yu-Gi-Oh!, Dungeons and Dragons, Union Arena, One Piece, Digimon, Warhammer and other tabletop games and accessories. Our team has maintained a robust online business selling to customers all over the US for over 10 years. We are hiring for our brick-and-mortar store in Branford, CT, where people can buy and sell cards and supplies, take part in monthly tournaments and events, learn to play trading card games and meet people with similar hobbies.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Casual work attire
- On-the-job training
- Safe work environment
Love trading cards and tabletop games? Want to help a local small business create an amazing space for players of all ages and competitive levels? If so we’d love to hear from you!
Our ideal front-end candidate should possess the qualities listed below in order to create the best experience in tabletop gaming for our customers.
Job Responsibilities
- Front-end customer service
- Maintaining a friendly environment
Maintaining an organized and accessible storefront
Assisting customers with selecting appropriate products
Connecting prospective sellers with our buyer team
Phone skills
- Cash handling
- Event assistanceCollecting & logging event entry fees
Ensuring support for event judges & officials
Assisting with event setup & breakdown
Assisting management & office staff with general needs
- 2nd shift specific: Maintenance
Maintain cleanliness of front end, inventory room, and back office spaces, including:
-Regular vacuuming
-Regular surface cleaning
-Regular garbage can changes
-Maintaining pristine public and employee restrooms
-Daily maintenance and weekly deep clean as set out by managers
-Maintain various appliances and fixtures around store front and back office spaces
-Maintain outside store front and outside back door loading areas (IE, salt in winter, sweep in warmer weather, etc.)
Skills Required
- Excellent communication skills
- Basic math proficiency
- Organizational proficiency
- Computer proficiency
- Reliability in task completion, time management, and attendance
- 2nd Shift: General knowledge of hygiene standards
Skills Desired
The following skill sets are highly desired in our ideal candidate, however we are willing to train the right candidate should the need arise.
- In-depth familiarity with one or more of our current focal trading card games: Magic the Gathering, Pokémon, Yu-Gi-Oh!, One Piece, Union Arena, Lorcana, Digimon
- Knowledge of tabletop games and accessories
- Previous experience in a retail or event hosting setting
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Expected hours: 16 – 20 per week
Benefits:
- Employee discount
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $18