What are the responsibilities and job description for the Field Service Engineer position at Phantom Staffing?
About the job Field Service Engineer
The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner.
Instruct customers in the operation and maintenance of the systems.Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.Make recommendations on improving existing testing, maintenance and training procedures.
Perform remote support as required for customers and service engineers.Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers.
Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.Represent company in dealings with customer and is responsible for customer satisfaction.
May oversee all service activities for a specific customer.
Prepare and submit expense and service reports timely and accurately.
Position Requirements :
AS degree / BS degree preferred
5-7 years hands-on field service experience
Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry.Excellent Customer Relations And Organizational Skills Required
Above average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages.
Candidate will need CNC Experience and be able to read schematics.
Also must be willing to travel
Pay : 65-85K
The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems.Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.Make recommendations on improving existing testing, maintenance and training procedures.Perform remote support as required for customers and service engineers.Follow escalation protocol, follow up on the issues, as well as escalations from other service engineersCheck out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.Prepare and submit expense and service reports timely ad accurately.
Position Requirements :
AS degree / BS degree preferred 5-7 years hands-on field service experienceDemonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry.Excellent customer relations and organizational skills requiredAbove average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages.
